Retail Team Lead - Luxury Apparel & Customer Experience

Roots; Ajax; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Roots, a proudly Canadian lifestyle brand, is hiring a Team Lead for Durham Outlet in Ajax, ON. You will support the Store Manager, lead the sales team, and promote an exceptional customer experience.

Requirements include 1+ year in retail, leadership to motivate a team, POS and banking experience, strong organization, and weekend availability.

You’ll collaborate with management to implement action plans and ensure store operations run smoothly every day.

Qualifications

• 1+ years related experience in a retail apparel environment, luxury retail experience is a plus
• Proven ability to successfully lead a sales team; viewed as a leader among peers
• Proven experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization, and problem solving skills
• Passion for upholding an exceptional customer experience
• Collaborate with others, yet be self-motivated
• Available for varied weekly shifts, including weekends, closing and holidays

Responsibilities

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store
• Assist store management in conducting new associate onboarding and trainings
• Coaches associates on customer service fundamentals and provides positive feedback
• Assists in resolving customer service matters
• Oversees and delegates tasks to team to best maximize efficiency of store operations
• Communicates individual and/or team performance feedback to store management
• Ensure team receives scheduled breaks and/or meal periods
• Creates an open outward communication on the sales floor
• Ensure adherence to all company policies, procedures and guidelines
• Perform opening and closing procedures, and any inventory duties as directed

Job description

Roots, a proudly Canadian lifestyle brand, is hiring a Team Lead for Durham Outlet in Ajax, ON. You will support the Store Manager, lead the sales team, and promote an exceptional customer experience.

Requirements include 1+ year in retail, leadership to motivate a team, POS and banking experience, strong organization, and weekend availability.

You’ll collaborate with management to implement action plans and ensure store operations run smoothly every day.