Retail Team Lead: Inspire Customer Experiences

Roots; London; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

50% Employee Discount

Brand Ambassador Program

Collaborative team environment

Leadership and coaching development

Career growth within Roots

Job summary

Roots in Canada seeks a Team Lead to set the tone on the sales floor, coach teammates, and help the team deliver memorable customer experiences while achieving store goals.

Reporting to the Store Manager, you’ll lead daily execution, motivate the team, and support onboarding and training. This role emphasizes integrity, teamwork, and collaboration with management to drive growth and brand success.

Qualifications

• 1+ year of retail experience, ideally in apparel.
• Experience coaching, training, or leading peers is an asset.
• Availability to work at least 3 shifts/week including evenings, weekends, holidays.
• Able to stand, move, and lift up to 50 lbs.

Responsibilities

• Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
• Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
• Support the onboarding and training of new and developing team members.
• Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
• Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
• Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
• Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
• Recognize and celebrate team successes and positive behaviours.
• Partner with store management to execute action plans and share feedback on individual and team performance.
• Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
• Uphold all company policies, procedures, and guidelines.

Skills

Leadership

Coaching

Customer service

Communication

Organization

Problem solving

POS experience

Tools

POS system

Job description

Roots in Canada seeks a Team Lead to set the tone on the sales floor, coach teammates, and help the team deliver memorable customer experiences while achieving store goals.

Reporting to the Store Manager, you’ll lead daily execution, motivate the team, and support onboarding and training. This role emphasizes integrity, teamwork, and collaboration with management to drive growth and brand success.