Retail Team Lead: Elevate Customer Experience & Store Ops

Apple; Edmonton; On-site; CAD 60,000 - 95,000; Full time

Job summary

Apple Retail in Canada seeks a Store Lead who embodies a whole-store mindset and supports the Store Leadership team. You will spend the majority of your time with the team and customers, driving exceptional customer interactions and sales through product expertise.

You will organize people and floor workflow, communicate store strategy with leadership, and mentor colleagues to deliver operational excellence while fostering an inclusive environment that reflects Apple’s values.

Qualifications

• Retail or sales experience required.
• Experience mentoring or leading others.
• Proficient in written and spoken English.

Responsibilities

• Lead, act as a role model, mentor, and encourage customer engagement.
• Use Apple product and services expertise to drive customer engagement and sales.
• Organize people and the sales floor workflow to optimize customer experience.
• Communicate sales strategy to the team in a timely manner with leadership.
• Energize, inform, and align team members on goals and priorities.
• Address operational needs such as opening/closing procedures and cash handling.
• Provide customer service and support across store areas.
• Foster an inclusive environment reflecting Apple’s values.

Skills

Retail leadership

Mentoring

Customer engagement

Communication

Team coordination

English proficiency

Job description

Apple Retail in Canada seeks a Store Lead who embodies a whole-store mindset and supports the Store Leadership team. You will spend the majority of your time with the team and customers, driving exceptional customer interactions and sales through product expertise.

You will organize people and floor workflow, communicate store strategy with leadership, and mentor colleagues to deliver operational excellence while fostering an inclusive environment that reflects Apple’s values.