Senior Manager

Apple; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

Apple Retail in Canada seeks a Senior Manager to lead a diverse team, shape store vision, and drive performance goals while delivering the Apple experience.

You will develop other managers, recruit and coach staff, and collaborate with Store Leadership to implement business strategies and critical decisions. Proficiency in English is required; French is preferred where applicable, and scheduling may include nights, weekends and holidays.

Qualifications

• 3 years of leadership experience in retail, sales, or a related field.
• Available to work a schedule that may include nights, weekends, and holidays.
• English required for roles across Canada; French proficiency in Quebec is advantageous.

Responsibilities

• Lead a team (including Managers), empowering each member to learn, grow, and achieve goals.
• Recruit, train, develop, and retain a diverse, high-performing team.
• Participate in Floor Leadership to deliver exceptional customer service and meet business priorities.
• Address concerns and escalate with leadership and People partners when appropriate.
• Drive store performance by planning and executing operational strategy for all areas.

Skills

Retail leadership

Team development

Customer service

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Senior Manager, you're responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store's vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making.

Responsibilities

• Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment by respecting each others' differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviours and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• Available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• 3 years of leadership experience in retail, sales, or a related field.
• Proficient in written and spoken French if role is based in Quebec; English required for roles throughout Canada.

Preferred Qualifications

• Exceed goals successfully and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instil trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment.
• Manage work through effective organization, planning, and prioritization.