Retail Store Leader: Develop Teams, Deliver Service

Apple; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Job summary

Apple Store Winnipeg is seeking a Manager to lead, coach and develop a high-performing team delivering exceptional customer experiences. You will actively participate in customer interactions with your team, drive store performance, and execute plans aligned with Apple priorities.

You will recruit and train staff, address escalations, maintain store assets and policies, and model inclusive leadership in a fast-paced retail environment. This role requires strong communication and teamwork.

Qualifications

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; French proficiency may be required for Quebec roles.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Leadership

Customer service

Team coaching

Communication

People management

Job description

Apple Store Winnipeg is seeking a Manager to lead, coach and develop a high-performing team delivering exceptional customer experiences. You will actively participate in customer interactions with your team, drive store performance, and execute plans aligned with Apple priorities.

You will recruit and train staff, address escalations, maintain store assets and policies, and model inclusive leadership in a fast-paced retail environment. This role requires strong communication and teamwork.