CA-Manager

Apple; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

Apple Store in Canada is seeking a Manager to lead, coach, and develop a high-performing retail team dedicated to delivering exceptional customer experiences. You will participate in Floor Leadership, model inclusive leadership, and partner with People leaders to meet business priorities.

Ideal candidates will have experience leading retail teams, strong communication skills, and the ability to recruit, train, and retain talent while upholding Apple\'s standards.

Qualifications

• Experience leading others in retail, sales, or a related field.

Responsibilities

• Lead and develop a team, empowering each team member to learn, grow, and achieve performance and developmental goals
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information
• Contribute to an inclusive environment by respecting each one\'s differences and having the curiosity to learn
• Demonstrate Apple\'s values of inclusion and diversity in daily activities
• Be a role model for inclusive leadership behaviours and build, develop, and retain diverse teams
• Take action to create a safe, respectful, and inclusive environment for all team members

Skills

Team leadership

Coaching

Communication

Decision making

Conflict resolution

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.

Responsibilities

• Lead and develop a team, empowering each team member to learn, grow, and achieve performance and developmental goals
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information
• Contribute to an inclusive environment by respecting each one\'s differences and having the curiosity to learn
• Demonstrate Apple\'s values of inclusion and diversity in daily activities
• Be a role model for inclusive leadership behaviours and build, develop, and retain diverse teams
• Take action to create a safe, respectful, and inclusive environment for all team members

Minimum Qualifications

• Available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store
• Experience leading others in retail, sales, or a related field
• Proficient in written and spoken French if the role is based in Quebec; English is required for roles throughout Canada

Preferred Qualifications

• Exceed goals successfully and persist in accomplishing objectives despite obstacles and setbacks
• Follow through on commitments and establish mechanisms to encourage others to do the same
• Instill trust within the team and operate with a high level of integrity
• Make timely and sound decisions using analytics, experience, and judgment
• Communicate with excellence and tailor communication style to different audiences
• Develop others through mentorship, coaching, and effective feedback
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment
• Resolve conflict and settle differences in productive ways

Experience leading others in retail, sales, or a related field; flexible availability including evenings, weekends, and public holidays; strong communication, coaching, conflict resolution, and decision-making skills.