Retail Team Lead - Customer Experience & Ops

Gap; Calgary; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Donations match

RRSP

Stock purchase plan

Health insurance

Virtual health care

Parental top up

Job summary

Gap is seeking a Store Team member to support the leadership team and drive a best-in-class customer experience. You will role-model selling behaviors and collaborate with teammates to deliver tasks efficiently and maintain productivity.

You will help educate customers on loyalty programs, support operations during non-peak hours, and ensure compliance while leveraging omni-channel tools to create a frictionless shopping journey.

Qualifications

• Be at least 16 years of age.
• Be legally authorized to work in Canada.
• Not require current or future employment sponsorship to work in Canada.
• Be willing to learn and use technology tools, including mobile devices, apps, and registers, used in day-to-day operations.
• Be available to work a flexible schedule based on business needs, including evenings, weekends, and holidays, with or without reasonable accommodation.
• Be able to perform the essential functions of the role, including standing, walking, moving throughout the store, and lifting up to 30 pounds, with or without reasonable accommodation.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus.
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Gap is seeking a Store Team member to support the leadership team and drive a best-in-class customer experience. You will role-model selling behaviors and collaborate with teammates to deliver tasks efficiently and maintain productivity.

You will help educate customers on loyalty programs, support operations during non-peak hours, and ensure compliance while leveraging omni-channel tools to create a frictionless shopping journey.