Retail Style Specialist - McArthurGlen Outlets

Gap Inc.; Canada; On-site; CAD 36,000 - 52,000; Full time

Job summary

Gap Inc. is seeking a Style Specialist to deliver elevated, personalized styling and product recommendations. You will build authentic client relationships and provide a high-touch fitting room experience to meet individual style goals.

You will engage customers through outreach and appointments, leveraging fashion knowledge to boost loyalty and store performance, while collaborating with store leadership to elevate the customer journey.

Qualifications

• 1+ years of retail, styling, clienteling, or advanced selling experience.
• Excellent communication and relationship-building skills.
• Customer-focused and motivated by delivering strong experiences and contributing to measurable sales.
• Highly organized and detail-oriented, with ability to manage appointments and follow-ups.
• Comfortable navigating technology and digital tools used to support engagement and selling.

Responsibilities

• Deliver elevated, high-touch customer experiences through personalized service, styling, and product recommendations.
• Build authentic customer relationships by understanding individual needs, preferences, and style goals to drive loyalty and repeat business.
• Deliver an elevated fitting room experience through attentive service, styling guidance, and confidence-building recommendations.
• Serve as a trusted style and product expert, translating fashion trends into solutions that meet customer needs.
• Drive sales, conversion, units per transaction, and other store performance goals through intentional customer engagement and solution-based selling.
• Proactively engage customers through outreach, appointments, events, and personalized follow-up to build relationships and generate traffic and sales.
• Educate and inspire customers through strong product knowledge and recommendations that connect benefits to needs.
• Support customer loyalty and long-term engagement by creating consistent, personalized experiences across touchpoints.
• Demonstrate behaviors consistent with company values in a collaborative, customer-focused environment.

Skills

Retail experience

Clienteling

Communication skills

Relationship-building

Organizational skills

Technology proficiency

Tech-savvy

Job description

About the Role

The Style Specialist creates inspiring and personalized experiences that strengthen each customer's connection to the brand. As a style and product expert, you leverage knowledge of product, fit, fabric, function, and trends to deliver elevated styling solutions that meet customers' needs and build confidence.

Through authentic engagement, exceptional service, and personalized recommendations, you drive sales, conversion, and long-term loyalty. You build lasting customer relationships through proactive clienteling, outreach, follow-up, and appointments, serving as a trusted style partner throughout the customer journey.

In partnership with store leadership, the Style Specialist elevates the overall customer experience and contributes measurable impact to store performance.

What You'll Do

• Deliver elevated, high-touch customer experiences through personalized service, styling, and product recommendations.
• Build authentic customer relationships by understanding individual needs, preferences, and style goals to drive loyalty and repeat business.
• Deliver an elevated fitting room experience through attentive service, styling guidance, and confidence-building recommendations.
• Serve as a trusted style and product expert, translating relevant fashion and lifestyle trends into solutions that meet customer needs.
• Drive sales, conversion, units per transaction, and other store performance goals through intentional customer engagement and solution-based selling.
• Proactively engage customers through outreach, appointments, events, and personalized follow-up to build relationships and generate traffic and sales.
• Educate and inspire customers through strong product knowledge and recommendations that connect product benefits to individual needs.
• Support customer loyalty and long-term engagement by creating consistent, personalized experiences across customer touchpoints.
• Demonstrate behaviors consistent with company values while contributing to a collaborative, customer-focused store environment.

Who You Are

• 1+ years of retail, styling, clienteling, or advanced selling experience, preferably in a fashion or premium retail environment.
• Excellent communication and relationship-building skills, with the ability to create meaningful customer connections that build loyalty and repeat business.
• Confident in providing personalized styling, outfitting, and customer consultations based on individual needs and preferences.
• Customer-focused and motivated by delivering strong experiences and contributing to measurable sales and business results.
• Highly organized and detail-oriented, with the ability to manage customer relationships, appointments, outreach, and follow-up.
• Comfortable navigating technology and digital tools used to support customer engagement and the selling experience.
• Collaborative, adaptable, and able to thrive in a fast-paced team environment with a desire to learn and grow.
• Passionate about the brand, its heritage, products, customer experience, and values.
• Flexible to work a schedule that meets business needs, including evenings, weekends, holidays, and peak business periods.
• Able to maneuver throughout the salesfloor, stockroom, and other work areas and lift up to 30 lbs., with or without reasonable accommodation.