Retail Store Supervisor - Bilingual, Flexible Hours

Tennis Giant; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 42,000 - 56,000; Full time

Job summary

Tennis Giant is seeking a Retail Store Supervisor to join our Head Office showroom team. The successful candidate will supervise daily store operations, deliver top-tier customer service, and support the on-site team. This role suits someone organized, proactive, and passionate about retail.

The position requires prior retail leadership experience, strong communication, and the ability to work evenings and weekends. Bilingual English and French proficiency is essential.

Qualifications

• Experience in retail supervision and team leadership.
• Strong leadership, organizational, and communication skills.
• Excellent customer service abilities.
• Basic tennis product knowledge is a plus.
• Evening and weekend availability.
• Bilingual in English and French.

Responsibilities

• Supervise and coordinate store staff, ensuring smooth operations and excellent customer service.
• Support, mentor, and train employees in sales techniques, product knowledge, and customer interaction.
• Assist in scheduling and shift planning to ensure adequate coverage during store hours.
• Monitor inventory, restock shelves, and minimize stock discrepancies.
• Handle customer inquiries, complaints, and returns in a professional manner.
• Oversee sales transactions, daily reporting, and cash handling procedures.
• Maintain attractive and clean store displays consistent with company branding.
• Ensure compliance with store policies and health/safety regulations.
• Support marketing initiatives and contribute ideas to drive sales.

Skills

Leadership

Organization

Communication

Customer Service

Bilingual English/French

Education

High School Diploma or Equivalent

Retail Management Experience (preferred)

Job description

Tennis Giant is seeking a Retail Store Supervisor to join our Head Office showroom team. The successful candidate will supervise daily store operations, deliver top-tier customer service, and support the on-site team. This role suits someone organized, proactive, and passionate about retail.

The position requires prior retail leadership experience, strong communication, and the ability to work evenings and weekends. Bilingual English and French proficiency is essential.