Retail Store Supervisor - Head Office

Tennis Giant; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 42,000 - 56,000; Full time

Job summary

Tennis Giant is seeking a Retail Store Supervisor to join our Head Office showroom team. The successful candidate will supervise daily store operations, deliver top-tier customer service, and support the on-site team. This role suits someone organized, proactive, and passionate about retail.

The position requires prior retail leadership experience, strong communication, and the ability to work evenings and weekends. Bilingual English and French proficiency is essential.

Qualifications

• Experience in retail supervision and team leadership.
• Strong leadership, organizational, and communication skills.
• Excellent customer service abilities.
• Basic tennis product knowledge is a plus.
• Evening and weekend availability.
• Bilingual in English and French.

Responsibilities

• Supervise and coordinate store staff, ensuring smooth operations and excellent customer service.
• Support, mentor, and train employees in sales techniques, product knowledge, and customer interaction.
• Assist in scheduling and shift planning to ensure adequate coverage during store hours.
• Monitor inventory, restock shelves, and minimize stock discrepancies.
• Handle customer inquiries, complaints, and returns in a professional manner.
• Oversee sales transactions, daily reporting, and cash handling procedures.
• Maintain attractive and clean store displays consistent with company branding.
• Ensure compliance with store policies and health/safety regulations.
• Support marketing initiatives and contribute ideas to drive sales.

Skills

Leadership

Organization

Communication

Customer Service

Bilingual English/French

Education

High School Diploma or Equivalent

Retail Management Experience (preferred)

Job description

-English Version Follows-

Nous sommes à la recherche d’un(e) Superviseur(e) de magasin pour se joindre à notre équipe à la boutique principale de Tennis Giant. Le candidat retenu jouera un rôle clé dans la supervision des opérations quotidiennes de la boutique principale, tout en assurant un service client exemplaire et en soutenant l’équipe en place. Ce poste est idéal pour une personne organisée, proactive et passionnée par le commerce de détail.

Responsabilités principales :

• Superviser et coordonner le personnel du magasin afin d'assurer des opérations efficaces et un service client exceptionnel.
• Former, encadrer et soutenir les employés en matière de techniques de vente, de connaissance des produits et de service à la clientèle.
• Participer à la planification des horaires pour assurer une couverture adéquate en magasin.
• Gérer les niveaux d’inventaire, réapprovisionner les étagères et minimiser les écarts de stock.
• Gérer les demandes, plaintes et retours des clients de manière professionnelle.
• Superviser les transactions de vente, la gestion de la caisse et les rapports quotidiens.
• Maintenir un espace de vente propre, attrayant et conforme à l’image de marque de l’entreprise.
• Veiller au respect des politiques du magasin et des règlements en matière de santé et sécurité.
• Soutenir les initiatives promotionnelles et proposer des idées pour augmenter les ventes.

Exigences :

• Expérience préalable en vente au détail et en supervision d’équipe.
• Solides compétences en leadership, en organisation et en communication.
• Excellentes aptitudes pour le service à la clientèle.
• Connaissance de base des produits de tennis (un atout).
• Disponibilité pour travailler le soir et la fin de semaine au besoin.
• Bilinguisme – maîtrise du français et de l’anglais.

Éducation et expérience:

• Diplôme d’études secondaires ou équivalent requis.
• Expérience en gestion de commerce de détail (préférée).
• Expérience ou connaissances en tennis (un atout).

We are looking for a Retail Store Supervisor to join our team at the Tennis Giant Head Office showroom. The successful candidate will play a key role in supervising daily store operations, ensuring top-tier customer service, and supporting the team on-site. This position is ideal for someone organized, proactive, and passionate about retail.

Key Responsibilities:

• Supervise and coordinate store staff, ensuring smooth operations and excellent customer service.
• Support, mentor, and train employees in sales techniques, product knowledge, and customer interaction.
• Assist in scheduling and shift planning to ensure adequate coverage during store hours.
• Monitor inventory, restock shelves, and minimize stock discrepancies.
• Handle customer inquiries, complaints, and returns in a professional manner.
• Oversee sales transactions, daily reporting, and cash handling procedures.
• Maintain attractive and clean store displays consistent with company branding.
• Ensure compliance with store policies and health/safety regulations.
• Support marketing initiatives and contribute ideas to drive sales.

Requirements:

• Previous experience in retail and team supervision.
• Strong leadership and organizational skills.
• Excellent customer service and interpersonal communication abilities.
• Basic knowledge of tennis products is an asset.
• Ability to work flexible hours, including evenings and weekends.
• Bilingual – Fluent in English and French.

Education and Experience:

• High school diploma or equivalent required.
• Retail management experience preferred.
• Tennis knowledge is a plus.