Retail Store Supervisor

1284705 BC LTD. dba Canco 141 Ganges Gas; Salt Spring Island Electoral Area; On-site; CAD 40,000 - 41,000; Full time

Benefits offered by this job

Overtime pay

Vacation pay

Employee discount

Job summary

Canco 141 Ganges Gas on Salt Spring Island, BC is hiring a Retail Store Supervisor to oversee daily store operations, staff coordination, and customer service excellence. This role focuses on maintaining inventory, merchandising, cash handling, and strong team leadership.

The successful candidate will supervise staff, manage scheduling, handle customer inquiries, and ensure compliance with store policies while supporting a positive workplace and reliable customer experience.

Qualifications

• Completion of secondary school.
• Demonstrated supervisory or leadership experience in retail.
• Education in business or a related field would be an asset.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Strong leadership skills with a commitment to fostering an inclusive and diverse workplace.
• Exceptional communication, organizational, and problem-solving abilities.
• Flexibility to work weekend shifts and adapt to the store’s needs.

Responsibilities

• Coordinate with team members to assign responsibilities for stocking, cleaning, labeling, and decorating the store.
• Supervise and coordinate all sales transactions between staff and cashiers to ensure a smooth customer experience.
• Attend to customer queries and complaints in person or over the phone, addressing issues like employee behavior, product availability, and returns.
• Facilitate resolution of escalated customer service issues.
• Operate the cash register, handling payments through cash, debit cards, and credit cards.
• Assist with authorizing special payment methods like cheques and managing merchandise returns.
• Prepare inventory orders based on current stock levels to keep the store well-supplied.
• Prepare daily reports to track sales volumes and merchandising effectiveness.
• Assist in the hiring process for new staff members and oversee their sales skills training.
• Hold regular team meetings to discuss performance metrics, customer feedback, and workflow improvements.
• Maintain optimal store conditions by upholding visual merchandising standards and managing in-store promotions.
• Implement loss prevention strategies to minimize theft and fraud risks.
• Perform any other duties required for the store’s successful operation.

Skills

Retail supervision

Leadership

Customer service

Communication

Problem solving

Education

Secondary schooling

Tools

POS system

Job description

Volunteer Experience · Work Experience · Work & Career

Position: Retail Store Supervisor
Type of employment: Full-Time; Permanent
No of positions: 1
Anticipated Start date: As soon as possible
Work Location: 111-149 Fulford-Ganges Rd, Salt Spring Island, BC V8K 2T9

Salary: $28.85 -$30.00 per hour
Overtime and Vacation Pay
Stable & full-time employment
Work-life balance through flexible and accommodating work environment
Employee discount on store items

Job Responsibilities

• Coordinate with team members to assign responsibilities for stocking, cleaning, labeling, and decorating the store.
• Supervise and coordinate all sales transactions between staff and cashiers to ensure a smooth customer experience.
• Attend to customer queries and complaints in person or over the phone, addressing issues like employee behavior, product availability, and returns.
• Facilitate resolution of escalated customer service issues.
• Operate the cash register, handling payments through cash, debit cards, and credit cards.
• Assist with authorizing special payment methods like cheques and managing merchandise returns.
• Prepare inventory orders based on current stock levels to keep the store well-supplied.
• Prepare daily reports to track sales volumes and merchandising effectiveness.
• Assist in the hiring process for new staff members and oversee their sales skills training.
• Hold regular team meetings to discuss performance metrics, customer feedback, and workflow improvements.
• Maintain optimal store conditions by upholding visual merchandising standards and managing in-store promotions.
• Implement loss prevention strategies to minimize theft and fraud risks.
• Perform any other duties required for the store’s successful operation.

Qualification & Requirements

• Completion of secondary school.
• Demonstrated supervisory or leadership experience in retail.
• Education in business or a related field would be an asset.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Strong leadership skills with a commitment to fostering an inclusive and diverse workplace.
• Exceptional communication, organizational, and problem-solving abilities.
• Flexibility to work weekend shifts and adapt to the store’s needs.

About 1284705 BC LTD. dba Canco 141 Ganges Gas

Company & Position Overview

Canco 141 Ganges Gas is a retail convenience store and fuel service business located on Salt Spring Island, British Columbia, serving both local residents and visitors with a wide range of everyday essentials, snacks, beverages, and convenience products. Committed to providing efficient service and a positive customer experience, the store focuses on maintaining organized operations, well-stocked inventory, and a welcoming environment for customers. With an emphasis on reliability, teamwork, and customer satisfaction, Canco 141 Ganges Gas continues to support the needs of the local community through consistent service standards and professional retail operations.

We are seeking an experienced and reliable Retail Store Supervisor to join our team, where effective supervision plays an important role in maintaining smooth daily store operations and consistent customer service standards. The Retail Store Supervisor will be responsible for coordinating store staff, assigning duties, monitoring inventory, assisting with merchandising, handling customer concerns, and ensuring that store policies and procedures are followed. This role requires strong leadership, communication, organization, and problem-solving skills, along with the ability to work in a fast-paced retail environment. We are looking for an individual who is dependable, customer-focused, and capable of supporting efficient store operations while contributing to a positive and professional workplace.

Employer Information

Company’s Legal Name: 1284705 BC LTD.
Company’s Operating Name: Canco 141 Ganges Gas
Business Address: 111-149 Fulford-Ganges Rd, Salt Spring Island, BC V8K 2T9
Website: cancopetroleum.ca

Why Join Us?

Canco 141 Ganges Gas is committed to fostering a professional, respectful, and customer-focused workplace where every team member is valued and supported. As a local retail convenience and fuel service business, we provide a stable work environment with opportunities to develop supervisory, customer service, and store operations skills. Our team benefits from consistent full-time employment, hands-on retail experience, and direct involvement in daily store operations, including staff supervision, customer service, inventory control, merchandising, and cash handling. We take pride in reliability, teamwork, and accountability, and are focused on maintaining a positive workplace while continuing to serve the needs of our local community and visitors.

1284705 BC LTD. dba Canco 141 Ganges Gas is an equal opportunity employer committed to maintaining an inclusive and respectful workplace. We believe in providing fair employment opportunities to all qualified individuals and fostering a work environment that values diversity, professionalism, teamwork, and mutual respect.

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