Retail Supervisor

The FSJ Co-op; Fort St. John; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Employer-matched pension

Employee discounts

Vacation

Performance incentives

Professional development opportunities

Job summary

Fort St. John Co-op is seeking a Retail Supervisor for our 114 Avenue Gas Bar & Car Wash site in Fort St. John. You will lead a team of gas bar attendants to deliver a top-quality customer experience.

The successful candidate will coach staff, ensure site standards, enforce Co-op policies, and drive continuous improvements while maintaining a safe and welcoming environment for guests. This role offers development opportunities within a member-owned business with a strong local focus.

Qualifications

• 2+ years in frontline retail or customer service.
• 1–3 years of leadership experience or relevant post-secondary equivalency.
• Familiarity with BC Employment Standards, Food Safety and WorkSafeBC laws.
• Able to lift 55 lbs (20 kg) and carry it 100 meters repeatedly.
• English proficiency CEFR B2+; safety and customer-service standards.

Responsibilities

• Coach and guide team members to deliver top-quality customer experience.
• Support training and development for continuous improvement.
• Maintain exceptional site standards.
• Enforce Co-op policies and procedures.
• Ensure quality and service of product offerings and programs.
• Support engagement initiatives, process improvements, and policy updates.

Skills

Customer focus

Leadership

Coaching

Team management

Problem solving

Safety compliance

Education

Post-secondary equivalency

Tools

POS systems

Job description

Volunteer Experience · Work Experience · Work & Career

We are hiring a Retail Supervisor for our 114 Avenue Gas Bar & Car Wash site in Fort St. John. The successful candidate will be the first line of leadership, guiding a team of gas bar attendants to deliver a top-quality customer experience.

Who We Are
Fort St. John Co-op is a growing member-owned business with over 70 employees that has proudly served the Peace-Liard region for over 80 years. With a strong foundation in fuel, convenience, and bulk petroleum. We operate with a local focus, guided by our values of Integrity, Commitment, and Responsibility, and our mission to reinvest the Co-op’s profits back into our communities.

Key Responsibilities

• Encouraging a top-quality customer experience by coaching and guiding Team Members
• Support training and development of the team to encourage continuous improvement
• Maintaining exceptional site standards
• Guide and enforce Co-op policies and procedures
• Ensure consistent quality and service of product offerings and programs
• Support engagement initiatives, process improvements, and policy updates

Competencies

• Ensures Accountability – Taking responsibility for actions, decisions and outcomes
• Directs Work – Provides instruction and oversight to the team
• Customer Focus – Creating a customer-centric environment that enhances loyalty and retention

Other expected competencies include: Instills Trust, Drives Results, Manages Conflict, and Decision Quality.

Qualifications

• 2+ years of front-line retail or customer service experience
• 1–3 years of leadership experience, or relevant post-secondary equivalency
• Familiarity with BC Employment Standards, Food Safety, and WorkSafeBC legislation
• Strong familiarity with technology, troubleshooting and managing high-pressure environments
• Ability to safely lift 55lbs (20kg) and carry it 100 meters repeatedly
• English proficiency CEFR B2+: meet safety and customer-service standards.

Compensation and Benefits

• Competitive salary (based on experience and education)
• Comprehensive benefits and employer-matched pension (CSS)
• Employee discounts, vacation, and performance incentives
• Professional development opportunities

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