Retail Store Manager — Customer Experience Lead

Rona; Quebec; On-site; CAD 42,000 - 61,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance benefits

Telemedicine via GreenShield+

Advancement opportunities

Community involvement

Team training and development

Student incentive program

Job summary

RONA in Canada is seeking a Store Supervisor with proven leadership to drive daily operations and deliver exceptional customer service. You will supervise staff, manage merchandising, coordinate promotions, and ensure inventory replenishment aligns with store goals.

Ideal candidates bring several years of retail management experience, a customer-first mindset, and the ability to recruit, train, and motivate teams while maintaining budgetary discipline and a focus on community engagement.

Qualifications

• 5 years experience in personnel management.
• Experience managing a retail business.
• Strong leadership skills, resourceful and autonomous.

Responsibilities

• Supervise work according to set priorities and the company’s requirements
• Resolve any issue that may arise while ensuring customer satisfaction
• Carry out merchandising duties according to the Store Manager’s directions
• Supervise the replenishment process
• Manage promotional activities according to sales, company initiatives. Be aware of current trends and competitors to help develop effective marketing strategy
• Assist in recruiting staff for the department under your responsibility
• Determine work schedule while complying with the established labour budget and ensuring that customer needs are met
• Coach, encourage, and motivate teams
• Other related tasks to ensure the store runs smoothly

Skills

Leadership

Merchandising

Staff management

Customer service

Retail operations

Job description

RONA in Canada is seeking a Store Supervisor with proven leadership to drive daily operations and deliver exceptional customer service. You will supervise staff, manage merchandising, coordinate promotions, and ensure inventory replenishment aligns with store goals.

Ideal candidates bring several years of retail management experience, a customer-first mindset, and the ability to recruit, train, and motivate teams while maintaining budgetary discipline and a focus on community engagement.