Front-End Supervisor & Customer Experience Leader

RONA; Rosemère; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance benefits

Telemedicine access

Advancement opportunities

Community involvement

Team training and development

Student incentive program

Job summary

RONA seeks a Frontline Supervisor to lead our store's customer-facing team and ensure service standards are consistently met. You will train associates, monitor performance, and foster a positive shopping experience for every guest.

Responsibilities include supervising front-end staff, overseeing register coverage, processing refunds, and opening/closing procedures while promoting company programs and initiatives. The role values strong communication and problem-solving skills.

Qualifications

• 1 year of retail experience.
• 1 year of experience in team supervision.
• Strong problem solving skills.
• Excellent communication skills.
• Strong attention to details.

Responsibilities

• Supervise frontend staff to ensure service standards are being maintained.
• Oversee register coverage and store supply usage.
• Provide refunds and monitor cash drawer amounts.
• Perform opening and closing procedures.
• Provide excellent customer service by assisting customers and addressing any issues.
• Understand, train and promote company programs and initiatives (Pro, RPP, financing, survey, fundraising).
• Train and mentor new associates.

Skills

Retail experience

Team supervision

Problem solving

Communication

Attention to detail

Job description

RONA seeks a Frontline Supervisor to lead our store's customer-facing team and ensure service standards are consistently met. You will train associates, monitor performance, and foster a positive shopping experience for every guest.

Responsibilities include supervising front-end staff, overseeing register coverage, processing refunds, and opening/closing procedures while promoting company programs and initiatives. The role values strong communication and problem-solving skills.