Sales Associate (full-time) Hamilton, ON (opens in a new tab)

Leon's Furniture Limited; Hamilton; On-site; CAD 55,000 - 100,000; Full time

Benefits offered by this job

Benefits after 3 months

Employee discounts

Growth opportunities

Product training

Job summary

Leon’s Furniture Limited in Hamilton, Ontario is seeking a full-time Furniture Sales Associate who is enthusiastic and driven to succeed. The role emphasizes excellent customer service and a passion for technology to enhance the shopping experience.

Responsibilities include greeting customers, understanding needs, explaining product benefits, and guiding purchases from selection to delivery. Strong communication and a positive attitude are essential for meeting sales targets and contributing to

Qualifications

• Experience in retail sales preferred.
• Strong communication and interpersonal skills.
• Passion for technology and electronics.
• Customer-focused with positive attitude.
• Able to meet sales targets.

Responsibilities

• Welcome customers and build relationships to assess furniture needs.
• Help customers find pieces that fit style, budget and space.
• Learn materials, designs, dimensions, and care instructions.
• Explain product features and benefits to aid decisions.
• Guide customers through purchasing and financing processes.
• Handle questions and resolve concerns professionally.
• Assist with orders, deliveries, and follow-ups for satisfaction.
• Meet or exceed personal and team sales targets including VAPS.
• Educate customers about warranties, returns, exchanges.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Tech-savvy

Sales

Tools

Retail software

Job description

Leon’s is currently looking for a self-motivated Full Time Furniture Sales Associate who is enthusiastic, hardworking and driven towards success. The ideal candidates have a passion for technology and understand the importance of customer service and enhancing the overall customer experience.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

• Welcome customers warmly and build relationships to understand their furniture needs.
• Assist customers in finding furniture pieces that suit their style, budget, and space requirements.
• Develop an in-depth understanding of the furniture selection, including materials, designs, dimensions, and care instructions.
• Explain the features and benefits of various products to help customers make informed decisions.
• Guide customers through the purchasing process, from selection to finalizing transactions.
• Handle questions, concerns, and objections with professionalism and patience.
• Assist customers in placing orders, arranging financing, and scheduling deliveries.
• Verify order accuracy and coordinate follow-ups to ensure customer satisfaction.
• Address customer concerns, product issues, or complaints promptly and effectively.
• Meet or exceed personal and team sales targets by employing effective selling techniques.
• Meet or exceed individual and team sales targets, including Value Added Products and Services (VAPS) and product protection.
• Adhere to company policies, safety guidelines, and ethical sales practices.
• Educate customers about policies related to warranties, returns, and exchanges.
• Performing various other duties, as assigned

Requirements:

• Your outstanding communication and interpersonal skills
• Your openness and approachability
• Your passion for technology and knowledge of electronics and appliances
• Your enthusiasm and passion for assisting customers and helping to understand their unique needs
• Your integrity and drive to succeed
• Your passion for continuous learning and self-development
• And most importantly, a POSITIVE ATTITUDE!

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Compensation:

$55,000 to $100,000 plus (income may vary based on volume and location).

Additional Information:

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.