Assistant Customer Care Manager

Leon's Furniture Limited; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Employee Benefit Package

Employee Discounts & Partner Discount

Growth opportunities coast to coast

Continuous education and training

Job summary

Leon’s Furniture Ltd. is seeking an Assistant Customer Care Manager to support the daily operations of the main office and after-sales service, ensuring customers receive excellent service via phone, email and in person.

You will assist with interviewing, hiring and onboarding new associates, coaching the team and maintaining service standards across channels. The role requires strong leadership, organizational skills and a positive attitude, with flexibility to work evenings and weekends.

Qualifications

• Leadership, communication and interpersonal skills required.
• Ability to train, coach and develop associates.
• Strong organizational and time-management skills.
• Attention to detail, especially with financial transactions and confidentiality.
• Proficiency with computers and office applications.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive attitude and willingness to learn and grow within the organization.

Responsibilities

• Assisting the Customer Care Manager with daily operations of the main office and after-sales service department, ensuring customers receive excellent service via phone, email and in person
• Supporting the accuracy and security of customers' orders, personal information and payments
• Assisting with finance and account management
• Liaising with vendors and external service providers to ensure expectations for service, quality and timeliness are met
• Coordinating parts, repairs, manufacturer returns and damaged product
• Supporting the training, coaching and development of associates
• Assisting with interviewing, hiring and onboarding new associates
• Supporting associate scheduling and ensuring compliance with provincial legislative requirements
• Resolving customer concerns and escalated issues in a professional and timely manner
• Assisting with performance management and the development of action plans
• Ensuring company policies and procedures are consistently followed
• Supporting the general safety and security of the store and associates
• Assisting with the processing, verification and submission of payroll for store associates
• Acting as a point of contact for the Customer Care department in the absence of the Customer Care Manager
• Other duties as assigned

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Training

Coaching

Time management

Attention to detail

Computers / Office apps

Teamwork

Positive attitude

Relocation asset

Job description

Leon’s is currently looking for a self-motivated Assistant Customer Care Manager who is enthusiastic, hardworking and driven towards success. The ideal candidate has a passion for delivering exceptional customer service, strong organizational and leadership skills, and the drive and determination to continue to make Leon’s the number one choice for the Canadian consumer. They share our core values, which are deeply embedded in our culture and reflected in our actions: Honesty. Integrity. Hard work. Family.

About Us

Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes and families for more than a century. We are committed to providing our dedicated associates with secure jobs and a safe and satisfying work environment and will strive to support their ongoing pursuit of personal development and career advancement.

Many of our most successful associates joined Leon’s in entry-level positions and, with hard work, determination and desire, were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities

• Assisting the Customer Care Manager with the daily operations of the main office and after-sales service department, ensuring customers receive excellent service via phone, email and in person
• Supporting the accuracy and security of customers' orders, personal information and payments
• Assisting with finance and account management
• Liaising with vendors and external service providers to ensure expectations for service, quality and timeliness are consistently met
• Coordinating parts, repairs, manufacturer returns and damaged product
• Supporting the training, coaching and development of associates
• Assisting with interviewing, hiring and onboarding new associates
• Supporting associate scheduling and ensuring compliance with provincial legislative requirements
• Resolving customer concerns and escalated issues in a professional and timely manner
• Assisting with performance management and the development of action plans
• Ensuring company policies and procedures are consistently followed
• Supporting the general safety and security of the store and associates
• Assisting with the processing, verification and submission of payroll for store associates
• Acting as a point of contact for the Customer Care department in the absence of the Customer Care Manager
• Other duties as assigned

Qualifications

• Previous experience in customer service or administration in a supervisory role, preferably in a retail environment
• Strong leadership, communication, interpersonal and problem-solving skills
• Demonstrated ability to train, coach and develop associates to succeed
• Excellent organizational and time-management skills with the ability to prioritize multiple responsibilities
• Ability to resolve challenging customer situations with professionalism, patience and sound judgment
• Strong attention to detail, particularly when handling financial transactions and confidential information
• Proficiency with computers and office applications
• Ability to work independently and collaboratively in a fast-paced environment
• Goal-oriented, ambitious and eager to learn and grow within the organization
• Flexibility to work evenings and weekends as required
• Willingness to relocate is an asset but not required
• And most importantly, a POSITIVE ATTITUDE!

We offer

• Comprehensive Employee Benefit Package after 3 months
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast.
• Continuous, quality education and training on our products and sales techniques

Additional Information

• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.

We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.