Store Experience & People Leader

Apple; Winnipeg; On-site; CAD 65,000 - 95,000; Full time

Job summary

Apple Winnipeg is seeking a Manager to lead, coach, and develop a team that delivers exceptional customer experiences. You will actively participate in customer interactions with team members to meet performance goals and business priorities.

The role requires availability to work evenings, weekends, and public holidays, plus retail leadership experience and strong coaching, communication, and decision‑making skills. You will model inclusive leadership and uphold Apple values every day.

Qualifications

• Experience leading others in retail, sales, or a related field.
• Must be available to work evenings, weekends and public holidays.
• Strong communication, coaching and decision‑making skills.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high‑performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.

Skills

Leadership

Coaching

Customer service

Retail management

Hiring

Job description

Apple Winnipeg is seeking a Manager to lead, coach, and develop a team that delivers exceptional customer experiences. You will actively participate in customer interactions with team members to meet performance goals and business priorities.

The role requires availability to work evenings, weekends, and public holidays, plus retail leadership experience and strong coaching, communication, and decision‑making skills. You will model inclusive leadership and uphold Apple values every day.