Store Manager: Lead Service, People & Growth

Sportchek; Cranbrook; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

Marks is seeking a store leadership role to enhance customer service and drive omni-channel sales. You will coach the team, enforce pricing and promotional standards, and ensure strong compliance with LP and audit guidelines.

The position emphasizes leadership development and a culture of performance. With 3–5 years of retail experience and strong communication, you will plan weekly schedules, lead training, and participate in recruiting to build a high-performing store team.

Qualifications

• Proven ability to coach, mentor and develop department and store teams.
• Ability to plan daily and weekly department/store activities.
• Excellent communication and organizational skills.
• Strong training and mentoring abilities.
• 3–5 years of retail experience required.
• High energy and drive to succeed.
• Basic computer skills required.

Responsibilities

• Provide leadership to the team and ensure service standards.
• Coach and follow up to deliver omni-channel service.
• Oversee pricing, promotions and weekly store setups.
• Lead inventory control and annual shrink targets.
• Recruiting and hiring strategy for store team.
• Create succession plans and conduct performance appraisals.
• Maintain positive, inclusive work environment.
• Promote brand and culture.

Skills

Coaching

Mentoring

Communication

Organizational skills

Leadership

Retail experience

Computer skills

Tools

Computer skills

Job description

Marks is seeking a store leadership role to enhance customer service and drive omni-channel sales. You will coach the team, enforce pricing and promotional standards, and ensure strong compliance with LP and audit guidelines.

The position emphasizes leadership development and a culture of performance. With 3–5 years of retail experience and strong communication, you will plan weekly schedules, lead training, and participate in recruiting to build a high-performing store team.