Retail Store Coordinator: Customer Experience Leader

TJX Canada – Winners, Marshalls, HomeSense; Hamilton; On-site; CAD 27,000 - 34,000; Full time

Benefits offered by this job

Store discounts

Training & development

Associate & Family Assistance

Job summary

TJX Canada – Winners, Marshalls, HomeSense is seeking a Retail Store Coordinator to lead and inspire our team in delivering outstanding customer experiences in a fast-paced environment.

You will train Associates, manage visual merchandising, and support store operations while upholding brand standards and policies. Join a diverse, growth‑oriented team with training opportunities and Associate and Family Assistance programs.

Qualifications

• 1–2 years in retail or service roles.
• Strong understanding of customer needs and service standards.
• Collaborative mindset fostering teamwork and positive relationships.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Drive operational excellence in visual merchandising and customer service.
• Maintain high standards of store operations with clear updates and team alignment.
• Plan, prioritize, and guide tasks while training Associates on service policies and procedures.
• Train Associates in merchandise presentation and customer service to promote collaboration and improvement.
• Enhance the store’s brand and value with eye-catching displays in key areas.

Skills

Customer Service

Team Collaboration

Time Management

Communication

Job description

TJX Canada – Winners, Marshalls, HomeSense is seeking a Retail Store Coordinator to lead and inspire our team in delivering outstanding customer experiences in a fast-paced environment.

You will train Associates, manage visual merchandising, and support store operations while upholding brand standards and policies. Join a diverse, growth‑oriented team with training opportunities and Associate and Family Assistance programs.