Retail Shift Leader: Drive Service & Sales

Ricki; Fort McMurray; On-site; CAD 25,000 - 36,000; Full time

Job summary

Northern Reflections, Ricki’s, and Cleo are recruiting a Shift Leader to support daily store operations in Fort McMurray, Alberta. Reporting to the Store Manager, you will lead the team on assigned shifts and help deliver an exceptional in-store experience for customers.

You will drive sales, coach associates, maintain visual merchandising, manage POS tasks, and uphold loss-prevention standards while promoting customer loyalty.

Qualifications

• 1–2 years of retail or customer service experience, leadership preferred.
• Proven track record of achieving sales targets and driving team performance.
• Strong interpersonal and communication skills.
• Excellent customer service and selling skills.
• Understanding of retail operations, visual merchandising and loss prevention.
• Able to stand for extended periods and lift up to 30 pounds.
• Flexible availability including days, evenings, weekends, holidays.

Responsibilities

• Support daily store operations, achieve sales goals, and deliver an exceptional customer experience.
• Provide on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
• Deliver outstanding customer service by following our customer service program.
• Drive customer loyalty by promoting and enrolling customers in our loyalty program.
• Coach, support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
• Maintain visual merchandising standards, including product displays and in-store layouts.
• Perform point of sale transactions quickly and accurately.
• Ensure a safe and secure environment for both customers and the store team, following all loss prevention procedures.
• Communicate clearly and professionally with customers and coworkers.
• Follow all company policies, procedures, and initiatives.

Skills

Retail leadership

Sales targets

Customer service

Interpersonal communication

Visual merchandising

Loss prevention

Job description

Northern Reflections, Ricki’s, and Cleo are recruiting a Shift Leader to support daily store operations in Fort McMurray, Alberta. Reporting to the Store Manager, you will lead the team on assigned shifts and help deliver an exceptional in-store experience for customers.

You will drive sales, coach associates, maintain visual merchandising, manage POS tasks, and uphold loss-prevention standards while promoting customer loyalty.