Store Sales Leader: Elevate Customer Experience & KPIs

Michaels; Victoria; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels in Canada is hiring a Sales Manager to lead a high-performing team at our Langford store on Vancouver Island. You will drive selling behaviors, ensure brand standards, and oversee front-end operations to meet sales and service KPIs.

The role requires 3+ years of retail leadership, hands-on coaching, and the ability to manage daily operations, including POS, loyalty programs, and omni-channel services.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing SOP adherence.
• Ensure policy execution and store conditions meet standards.
• Coach customer experience and selling behaviors to boost conversion.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Oversee POS and Self-Checkout for smooth transactions.
• Drive omni-channel services (BOPIS, Same Day Delivery).
• Coach and develop team through onboarding and ongoing training.

Skills

Retail leadership

Job description

Michaels in Canada is hiring a Sales Manager to lead a high-performing team at our Langford store on Vancouver Island. You will drive selling behaviors, ensure brand standards, and oversee front-end operations to meet sales and service KPIs.

The role requires 3+ years of retail leadership, hands-on coaching, and the ability to manage daily operations, including POS, loyalty programs, and omni-channel services.