Retail Sales Associate

GoodMorning; Vaughan; On-site; CAD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Vacation

Profit share

Equity package

Employer-paid extended benefits

Health and dental

Employee Assistance Program

RRSP matching

Employee product discounts

Transportation Reimbursement

Job summary

GoodMorning.com is seeking a customer-obsessed associate to drive sales goals and the customer experience in our retail locations. You will provide world-class service from first contact and embrace the Omnichannel experience.

This full-time permanent role offers competitive benefits and a dynamic ownership-driven culture. As a frontline associate, you will help customers find sleeping solutions, maintain product knowledge, and uphold data accuracy in systems daily.

Qualifications

• 3 years of sales experience; proven ability to listen and close sales.
• Able to adapt tone for different audiences.
• Strong organization and follow-up skills.

Responsibilities

• Be the frontline for customers and meet their sleeping needs with solutions.
• Promote loyalty and deliver exceptional customer service.
• Acquire product knowledge and update records daily.
• Understand competitor products and key details.
• Escalate issues when needed and meet KPIs.

Skills

Customer service

Sales

Multitasking

Teamwork

Communication

Job description

About The Role

GoodMorning.com is looking for a customer-obsessed associate, who will be accountable for making sales goals and driving the customer experience in our retail locations. You must deliver world-class customer service from the time the customer walks through our doors. You must embrace and understand the Omnichannel experience that is available to our customers. If this sounds like you, we want to discuss an exciting full-time permanent opportunity with you!

About The Role

GoodMorning.com is looking for a customer-obsessed associate, who will be accountable for making sales goals and driving the customer experience in our retail locations. You must deliver world-class customer service from the time the customer walks through our doors. You must embrace and understand the Omnichannel experience that is available to our customers. If this sounds like you, we want to discuss an exciting full-time permanent opportunity with you!

About Us

GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries - with innovative new brands and products of exceptional value that customers love - then GoodMorning.com is the place for you.

Benefits And Perks

• Competitive compensation, vacation, profit share, and equity package
• 100% employer-paid extended benefits - health and dental
• Employee Assistance Program
• 125% RRSP matching (10% of salary, up to a maximum of $10k/yr)
• Employee product discounts
• Transportation Reimbursement

In this role, you will

• Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs
• Offer value-added solutions, promote customer loyalty and provide exceptional customer service
• Acquire and maintain an industry-leading level of knowledge on our products and services
• Maintain awareness of competitor products and key comparative details
• Understand our systems and update customer records and internal documents daily
• Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service
• Identify issues that need to be escalated to higher levels of support
• Meet or exceed target KPIs as laid out for individuals and team
• Other duties as reasonably assigned

Our ideal candidate

• A passion for providing exceptional customer service
• 3 Year of sales experience; a proven ability to listen to a customer(s) needs wants and desires, then provide a solution to meet their needs (closes the sales)
• Understands what it means to sell the whole project
• Able to correspond in multiple tones to cater for different audiences in various situations
• Able to work both independently and as part of a team
• Strong multitasking skills, highly organized, follow-up skills
• Professional and positive attitude
• Basic Computer skills
• Hours of operation: Monday to Friday 9:00am - 8:00pm, Saturday 9:00am - 8pm and Sunday 10:00am - 6:00pm local time (may vary by location)
• Hourly position: 40 hours a week, including weekends and holidays