Omnichannel Retail Sales Pro

Goodmorning com; Vaughan; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Profit share

Equity package

Extended benefits

Employee Assistance Program

RRSP matching

Employee discounts

Transportation reimbursement

Job summary

GoodMorning.com is seeking a customer-obsessed associate to drive sales goals and customer experience in our retail locations. You will deliver world-class service from entry to exit, embracing the omnichannel experience for our customers.

The role is full-time permanent in Canada, Vaughan area, with hours Monday to Friday, and weekend rotations. You will join a team that values a passion for exceptional service, strong communication, and the ability to work both independently and with others.

Qualifications

• 3 years of sales experience.
• Ability to listen to customer needs and provide solutions.
• Strong multitasking and organizational skills.
• Professional and positive attitude.

Responsibilities

• Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs.
• Offer value-added solutions, promote customer loyalty and provide exceptional customer service.
• Acquire and maintain an industry-leading level of knowledge on our products and services.
• Maintain awareness of competitor products and key comparative details.
• Understand our systems and update customer records and internal documents daily.
• Resolve product or service problems by clarifying concerns, determining root causes, selecting and explaining the best solution, and following up to ensure resolution.
• Identify issues that need escalation to higher levels of support.
• Meet or exceed target KPIs as laid out for individuals and team.
• Other duties as reasonably assigned.

Skills

Customer service

Sales

Communication

Job description

GoodMorning.com is seeking a customer-obsessed associate to drive sales goals and customer experience in our retail locations. You will deliver world-class service from entry to exit, embracing the omnichannel experience for our customers.

The role is full-time permanent in Canada, Vaughan area, with hours Monday to Friday, and weekend rotations. You will join a team that values a passion for exceptional service, strong communication, and the ability to work both independently and with others.