Retail Sales Associate (Vaughan & Islington)

GoodMorning; Vaughan; Hybrid; CAD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Vacation

Profit share

Equity package

Health, Dental & Optical

Employee Assistance Program

RRSP matching

Employee discounts

Transit benefit

Job summary

GoodMorning.com is hiring a Retail Sales Associate for Vaughan & Islington to help customers find sleep solutions that fit their needs. You will provide a pressure-free, world-class shopping experience and represent the brand promise across in-store and digital touchpoints.

As frontline staff, you will build product knowledge, stay informed about competitors, and update customer records daily. This full-time role includes benefits and an equity package, with weekend hours.

Qualifications

• 3 years of sales or customer service experience.
• Ability to listen to customer needs and tailor solutions.
• Willing to work a full-time schedule including weekends.

Responsibilities

• Frontline for customers, offering solutions to sleep needs.
• Promote value-added solutions and customer loyalty.
• Maintain knowledge of products and competitor details.
• Update customer records and internal documents daily.
• Meet or exceed individual and team KPIs.

Skills

Customer service

Sales experience

Communication skills

Team collaboration

Multitasking

Tools

POS systems

CRM basics

Job description

Retail Sales Associate (Vaughan & Islington)

About the role

• A customer-obsessed sales professional capable of achieving sales targets while delivering an exceptional, customer experience. This role is accountable for creating meaningful customer connections, understanding individual sleep needs, and confidently recommending the right solution for a better sleep.
• From the moment a customer walks through our doors, the associate delivers a world-class, pressure-free experience that reflects our commitment to better sleep and better mornings. They play a key role in driving results while upholding GoodMorning.com's values.
• The ideal candidate embraces an omnichannel experience, seamlessly supporting customers across retail, online, and digital touchpoints. They understand how our in store experience complements our eCommerce roots, ensuring every customer journey is consistent, convenient, and aligned with the GoodMorning.com brand promise.

What you'll do

• Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs
• Offer value-added solutions, promote customer loyalty and provide exceptional customer service
• Acquire and maintain an industry-leading level of knowledge on our products and services
• Maintain awareness of competitor products and key comparative details
• Understand our systems and update customer records and internal documents daily
• Resolve product or service problems by: clarifying customers' concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service
• Identify issues that need to be escalated to higher levels of support
• Meet or exceed target KPIs as laid out for individuals and team
• Other duties as reasonably assigned

Qualifications

• A passion for providing exceptional customer service
• 3 Year of sales and or customer service experience; a proven ability to listen to a customer(s) needs wants and desires, then provide a solution to meet their needs (closes the sales)
• Understands what it means to sell the whole project
• Able to correspond in multiple tones to cater for different audiences in various situations
• Able to work both independently and as part of a team
• Strong multitasking skills, highly organized, follow-up skills
• Professional and positive attitude
• Hours of operation: Monday to Friday 9:00am - 8:00pm, Saturday 9:00am - 8pm and Sunday 10:00am - 6:00pm local time (may vary by location)
• Hourly position: 40 hours a week, including weekends and holidays
• Competitive compensation, vacation, profit share, and equity package
• 100% employer-paid extended benefits - Health, Dental, & Optical
• Employee Assistance Program
• 125% RRSP matching
• Employee product discounts
• Monthly Transportation Benefit for public transit or parking

About Us

GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we've created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you're hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you!