Retail Sales Associate

Goodmorning com; Vaughan; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Profit share

Equity package

Extended benefits

Employee Assistance Program

RRSP matching

Employee discounts

Transportation reimbursement

Job summary

GoodMorning.com is seeking a customer-obsessed associate to drive sales goals and customer experience in our retail locations. You will deliver world-class service from entry to exit, embracing the omnichannel experience for our customers.

The role is full-time permanent in Canada, Vaughan area, with hours Monday to Friday, and weekend rotations. You will join a team that values a passion for exceptional service, strong communication, and the ability to work both independently and with others.

Qualifications

• 3 years of sales experience.
• Ability to listen to customer needs and provide solutions.
• Strong multitasking and organizational skills.
• Professional and positive attitude.

Responsibilities

• Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs.
• Offer value-added solutions, promote customer loyalty and provide exceptional customer service.
• Acquire and maintain an industry-leading level of knowledge on our products and services.
• Maintain awareness of competitor products and key comparative details.
• Understand our systems and update customer records and internal documents daily.
• Resolve product or service problems by clarifying concerns, determining root causes, selecting and explaining the best solution, and following up to ensure resolution.
• Identify issues that need escalation to higher levels of support.
• Meet or exceed target KPIs as laid out for individuals and team.
• Other duties as reasonably assigned.

Skills

Customer service

Sales

Communication

Job description

GoodMorning.com is looking for a customer-obsessed associate, who will be accountable for making sales goals and driving the customer experience in our retail locations. You must deliver world-class customer service from the time the customer walks through our doors. You must embrace and understand the Omnichannel experience that is available to our customers. If this sounds like you, we want to discuss an exciting full-time permanent opportunity with you!

About Us

GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries - with innovative new brands and products of exceptional value that customers love - then GoodMorning.com is the place for you.

Benefits and Perks

Competitive compensation, vacation, profit share, and equity package

100% employer-paid extended benefits - health and dental

Employee Assistance Program

125% RRSP matching (10% of salary, up to a maximum of $10k/yr)

Employee product discounts

Transportation Reimbursement

In this role, you will

Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs

Offer value-added solutions, promote customer loyalty and provide exceptional customer service

Acquire and maintain an industry-leading level of knowledge on our products and services

Maintain awareness of competitor products and key comparative details

Understand our systems and update customer records and internal documents daily

Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service

Identify issues that need to be escalated to higher levels of support

Meet or exceed target KPIs as laid out for individuals and team

Other duties as reasonably assigned

A passion for providing exceptional customer service

3 Year of sales experience; a proven ability to listen to a customer(s) needs wants and desires, then provide a solution to meet their needs (closes the sales)

Understands what it means to sell the whole project

Able to correspond in multiple tones to cater for different audiences in various situations

Able to work both independently and as part of a team

Strong multitasking skills, highly organized, follow-up skills

Professional and positive attitude

Hours of operation: Monday to Friday 9:00am - 8:00pm, Saturday 9:00am - 8pm and Sunday 10:00am - 6:00pm local time (may vary by location)

Hourly position: 40 hours a week, including weekends and holidays