Retail Sales Associate (Vaughan & Islington)

GoodMorning.com Inc.; Vaughan; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, & Optical

RRSP matching

Profit sharing

Equity package

Transit/parking allowance

Job summary

GoodMorning.com Inc. Vaughan, Ontario, is seeking a Retail Sales Associate who delivers a world-class, pressure-free shopping experience.

You will guide customers to the right sleep solutions and contribute to a seamless omnichannel journey across in-store and online touchpoints. The role emphasizes outstanding customer service, sales targets, and staying knowledgeable about products, with benefits such as health coverage and employee discounts.

Qualifications

• A passion for providing exceptional customer service.
• 3+ years of sales or customer service experience.
• Ability to adapt tone for different audiences.

Responsibilities

• Be the frontline for customers, meeting their sleep needs with solutions.
• Provide value-added solutions and promote loyalty.
• Maintain up-to-date knowledge on products and services.
• Update customer records daily and follow up on issues.
• Meet or exceed personal and team KPIs.

Skills

Customer service

Sales ability

Multitasking

Team player

Job description

Retail Sales Associate (Vaughan & Islington)

GoodMorning.com Inc. Vaughan, Ontario, Canada

About Us

GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you!

About the role

• A customer-obsessed sales professional capable of achieving sales targets while delivering an exceptional, customer experience. This role is accountable for creating meaningful customer connections, understanding individual sleep needs, and confidently recommending the right solution for a better sleep.


• From the moment a customer walks through our doors, the associate delivers a world-class, pressure-free experience that reflects our commitment to better sleep and better mornings. They play a key role in driving results while upholding GoodMorning.com’s values.


• The ideal candidate embraces an omnichannel experience, seamlessly supporting customers across retail, online, and digital touchpoints. They understand how our in store experience complements our eCommerce roots, ensuring every customer journey is consistent, convenient, and aligned with the GoodMorning.com brand promise.

What you’ll do

• Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs


• Offer value-added solutions, promote customer loyalty and provide exceptional customer service


• Acquire and maintain an industry-leading level of knowledge on our products and services


• Maintain awareness of competitor products and key comparative details


• Understand our systems and update customer records and internal documents daily


• Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service


• Identify issues that need to be escalated to higher levels of support


• Meet or exceed target KPIs as laid out for individuals and team


• Other duties as reasonably assigned

Qualifications

• A passion for providing exceptional customer service


• 3 Year of sales and or customer service experience; a proven ability to listen to a customer(s) needs wants and desires, then provide a solution to meet their needs (closes the sales)


• Understands what it means to sell the whole project


• Able to correspond in multiple tones to cater for different audiences in various situations


• Able to work both independently and as part of a team


• Strong multitasking skills, highly organized, follow-up skills


• Professional and positive attitude


• Hours of operation: Monday to Friday 9:00am - 8:00pm, Saturday 9:00am - 8pm and Sunday 10:00am - 6:00pm local time (may vary by location)


• Hourly position: 40 hours a week, including weekends and holidays


• Competitive compensation, vacation, profit share, and equity package


• 100% employer-paid extended benefits - Health, Dental, & Optical


• Employee Assistance Program


• 125% RRSP matching


• Employee product discounts


• Monthly Transportation Benefit for public transit or parking