Retail Post Office Manager – Lead & Train Teams

Shoppers Drug Mart Inc.; Stony Plain; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Purchase discount program

Online learning via Academy

Competitive pay

Job summary

Shoppers Drug Mart Inc. in Stony Plain, Alberta is seeking a dedicated Post Office Supervisor to organize and deliver full-service postal services to customers, maximizing department revenue and satisfaction.

You will lead by example, interview and recommend hires, ensure cashiers comply with store standards, and train staff with ongoing coaching. The role emphasizes exceptional customer service, loss prevention, and flexible shifts including nights and weekends.

Qualifications

• Experience with retail and cash handling.
• Strong verbal and written communication skills.
• Flexible shifts including nights and weekends.

Responsibilities

• Lead by example and ensure Post Office staff demonstrate CORE Values.
• Interview and recommend final candidates for hiring.
• Ensure Post Office cashiers comply with store standards.
• Train employees and provide ongoing coaching and instructions.
• Assist with performance reviews of Post Office cashier staff with FSM.
• Deliver exceptional customer service beyond expectations.
• Enforce loss prevention procedures and parcel checks.

Skills

Planning

Judgment

Decision making

Time management

Interpersonal skills

Verbal & written communication

Customer service

Job description

Shoppers Drug Mart Inc. in Stony Plain, Alberta is seeking a dedicated Post Office Supervisor to organize and deliver full-service postal services to customers, maximizing department revenue and satisfaction.

You will lead by example, interview and recommend hires, ensure cashiers comply with store standards, and train staff with ongoing coaching. The role emphasizes exceptional customer service, loss prevention, and flexible shifts including nights and weekends.