Retail Post Office Supervisor - Customer Care & Training

Shoppers Drug Mart Inc.; Fort Saskatchewan; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Discount program

Competitive pay

Online learning

Job summary

Shoppers Drug Mart Inc. in Fort Saskatchewan is seeking a Post Office Supervisor to organize and deliver full service retail postal services, maximize department revenue and customer satisfaction.

The role focuses on leading by example, hiring recommendations, cash handling compliance with store standards, coaching, and performance reviews in collaboration with the FSM. It requires flexible shifts including nights and weekends.

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking and decision making when dealing with issues related to customer's requests
• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
• This position requires the ability to act upon tasks and goals outlined by management

Responsibilities

• Leads by example and ensures that Post Office staff demonstrate our CORE Values
• Interviews and recommends final candidates for hiring
• Ensures Post Office cashiers complies with all Store Standards
• Trains employees in job functions and provides on-going coaching and instructions
• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM

Skills

Planning & Judgement

Independent thinking

Ask right questions

Follow management goals

Job description

Shoppers Drug Mart Inc. in Fort Saskatchewan is seeking a Post Office Supervisor to organize and deliver full service retail postal services, maximize department revenue and customer satisfaction.

The role focuses on leading by example, hiring recommendations, cash handling compliance with store standards, coaching, and performance reviews in collaboration with the FSM. It requires flexible shifts including nights and weekends.