Retail Post Office Manager - Customer Service Lead

Shoppers Drug Mart Inc.; Richmond Hill; On-site; CAD 26,000 - 29,000; Full time

Job summary

Shoppers Drug Mart Inc. in Canada is hiring a full-time temporary Post Office Clerk to organize and deliver full-service postal services, including courier items, postal boxes and money transfers, while maximizing department revenue and customer satisfaction.

You will work with a dedicated team in a fast-paced retail environment and uphold our standards of service and integrity. In this role you will lead by example, train staff, conduct performance coaching, and ensure proper cash handling,

Qualifications

• Experience with retail and cash handling.
• Superior interpersonal skills.
• Efficient time management ability.
• Strong verbal and written communication skills.
• Effective organization and planning skills.
• Commitment to providing exceptional customer service.

Responsibilities

• Leads by example and ensures that Post Office staff demonstrate CORE Values.
• Interviews and recommends final candidates for hiring.
• Ensures Post Office cashiers comply with Store Standards.
• Trains employees in job functions and provides coaching.
• Assists with performance reviews of Post Office cashier staff.

Skills

Retail experience

Cash handling

Interpersonal skills

Time management

Verbal and written communication

Job description

Shoppers Drug Mart Inc. in Canada is hiring a full-time temporary Post Office Clerk to organize and deliver full-service postal services, including courier items, postal boxes and money transfers, while maximizing department revenue and customer satisfaction.

You will work with a dedicated team in a fast-paced retail environment and uphold our standards of service and integrity. In this role you will lead by example, train staff, conduct performance coaching, and ensure proper cash handling,