Retail Operations Supervisor

Staples Canada; Montreal (administrative region); On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Associate discount

Health and dental benefits

RRSP/DPSP

Performance bonuses

Learning & development programs

And more...

Job summary

Staples Canada is seeking a Retail Operations Supervisor to lead customer service and store operations, driving sales and adherence to brand standards. You will supervise merchandising, freight flow, promotions, and front-office tasks, acting as a keyholder on duty and supporting training across the team.

The role emphasizes customer engagement, inventory management, and visual merchandising, with opportunities for growth and participation in health, dental, and retirement benefit programs.

Qualifications

• 3+ years of prior customer service experience in retail.
• 1–2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Customer Engagement: Model and coach the selling model behaviors, engage with customers, and motivate associates to do the same.
• Operational Excellence: Oversee all aspects of inventory and merchandising standards and report stock levels and sales trends.
• Training and Development: Support training, development, and coaching of associates.
• Communication: Facilitate clear, timely communication, lead meetings, and address issues promptly.
• Health & Safety: Support health and safety policies and conduct regular inspections.
• Administrative Duties: Perform front-office tasks, including weekly cash office administration and reporting.

Skills

Customer service

Supervisory experience

Prioritization

Organization

Multitasking

Visual merchandising

Job description

Job Description

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, such as weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach the selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all available tools and techniques.
• Operational Excellence: Oversee all aspects of inventory and merchandising standards. In partnership with managers, maintain the sales floor customer-ready every day, implement visual merchandising and promotional set‑ups, and supervise back‑room organization while providing regular reports on stock levels and sales trends.
• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high‑performance, sales‑focused culture.
• Communication: Facilitate clear, timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
• Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean, safe environment.
• Administrative Duties: Perform front‑office tasks, including weekly cash office administration and reporting, ensuring accurate and consistent execution of cash office management.

Some Of What You Need

• 3+ years of prior customer service experience in retail is required.
• 1–2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast‑paced environment with strong prioritization, organization, and multi‑tasking skills.
• Strength and keen eye for visual merchandising.

Some Of What You Will Get

• Associate discount
• Health and dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & development programs
• And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants; however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working toward creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.