Retail Operations Supervisor

Staples Canada; Waterloo; On-site; CAD 55,000 - 70,000; Full time

Job summary

Join Staples Canada as a Retail Operations Supervisor, where you will play a pivotal role in enhancing customer engagement and overseeing store operations. You will lead a team to achieve operational excellence while ensuring adherence to brand standards. This role requires a dynamic leader with substantial retail experience and a focus on driving sales success.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of prior customer service experience in retail.
• 1-2 years of supervisory experience with direct accountability for sales and service targets.

Responsibilities

• Lead customer engagement and operational excellence.
• Oversee inventory and merchandising standards.
• Support training and development of associates.

Skills

Customer Service

Leadership

Multitasking

Organization

Job description

Job Description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, such as weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach our selling behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all available tools and techniques.
• Operational Excellence: Oversee inventory and merchandising standards in partnership with managers, including maintaining a customer-ready sales floor daily, visual merchandising, promotional setups, and signage. Manage backroom tasks and provide regular reports on stock levels and sales trends related to operational excellence.
• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching to foster a high-performance, sales-focused culture.
• Communication: Facilitate clear and timely communication, lead meetings, and address operational issues promptly.
• Health & Safety: Support health and safety policies, conduct inspections, and maintain a safe environment.
• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting, ensuring accurate cash management.

Some of what you need

• 3+ years of prior customer service experience in retail.
• 1-2 years of supervisory experience with direct accountability for sales and service targets.
• Ability to operate effectively in a fast-paced environment with strong prioritization, organization, and multitasking skills.
• Attention to visual merchandising and presentation.

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities.

About The Team

At Staples Canada, we are dynamic, inspiring partners to our customers and communities. As The Working and Learning Company, we inspire people to work smarter, learn more, and grow daily. We seek curious, approachable, and passionate individuals who love finding solutions. Let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is committed to creating an inclusive work environment. We welcome and value perspectives from backgrounds of all kinds. If you have a disability or need accommodations, please let us know.