Learning & Development Team Lead (Operations) Remote: Canada | United Kingdom | Europe

Clipboard Health LLC; Ottawa; Remote; USD 50,000 - 90,000; Full time

Job summary

Clipboard Health seeks a Learning & Development Team Lead to enhance the performance of its Worker Operations team. The role involves designing and implementing effective training programs, promoting empathy, and creating a culture of continuous improvement in a fast-paced environment. Candidates should have extensive experience in L&D and a proven track record in empowering teams through training.

Benefits

Opportunities for career growth

Qualifications

• Several years in L&D, including 2+ years managing a team.
• Proven success in training programs that improve performance.
• Comfortable in data-driven environments.

Responsibilities

• Develop onboarding and coaching programs.
• Train agents to deliver service rooted in empathy.
• Establish feedback loops for continuous improvement.

Skills

Empathy

Judgment

Coaching

Critical Thinking

Job description

Learning & Development Team Lead (Operations)

Why Clipboard Health Exists:

We exist to lift as many people as possible up the socioeconomic ladder. We improve lives by enabling healthcare professionals to turn their extra time and ambition into career growth and financial opportunity. Our app-based marketplace connects healthcare facilities with professionals, allowing on-demand shift booking and access to talent.

About Clipboard Health:

Clipboard Health is a rapidly growing Series C marketplace, a leader in the Long Term Care sector, expanding into dental offices, schools, and more. We are a YC Top Company with a remote team of over 600 employees worldwide. Profitable since 2022, we fill millions of shifts annually across the US with tens of thousands of professionals each year. We aim to grow further to serve more professionals and workplaces. For more about us, visit our website.

This role is open to candidates in Canada, the UK, and non-UK European countries.

We operate 24/7 on a rotating schedule.

Estimated annual compensation ranges from USD $50,000 to $90,000, based on education, experience, certifications, and location.

About the Role:

The Worker Operations team manages end-to-end support for the supply-side (workers) of our marketplace, serving over 60,000 active professionals.

We are hiring a Learning & Development Lead to translate core values into consistent behaviors at scale. You will lead a team that develops coaching and training programs to enhance performance in a fast-paced, frontline environment. Your work will influence how support associates interact with customers, shaping their first impressions to reflect our values.

Your Team Will Teach:

• Empathy as default
• Judgment as instinct
• Excellence as baseline

What You & Your Team Will Own:

• Develop onboarding, upskilling, and coaching programs that make our values measurable and repeatable, starting with Worker Support and expanding to leadership.
• Train agents and managers to deliver service rooted in empathy, curiosity, and critical thinking.
• Embed speed, ownership, and feedback into daily team behaviors.
• Create coaching systems for real-time improvement and reinforce excellence.
• Establish feedback loops to identify gaps early, test solutions quickly, and measure impact accurately.
• Elevate how people show up, not just what they know.

What You Bring:

• Several years of experience in L&D, enablement, or related fields, including 2+ years managing a team
• Proven success in programs that reduce ramp time, improve outcomes, or enhance daily performance
• A portfolio of systems or programs you've built, led, and refined based on feedback
• Comfort working in fast-paced, autonomous environments with strong feedback mechanisms
• A mindset grounded in data, observation, and real-world behavior change, not just theory

Bonus: Experience with customer support or contact center teams

This Role Is Not for You If You:

• Think training is just about information, not performance
• Avoid difficult conversations about underperformance
• Prefer secondhand insights over direct customer interactions
• Wait for instructions instead of proactively identifying and solving problems

What We Offer:

Opportunities to build your career at Clipboard Health. Receive future job alerts via email.

Accepted file types: pdf, doc, docx, txt, rtf

To apply, upload your resume manually or through our system.

Application Questions:

• Are you located in Canada, the UK, or Europe? *
• In which country will you perform services for Clipboard Health? *
• Are you authorized to work in your country? *
• Current city or region *
• Expected annual compensation in USD *
• Years of experience managing teams? *
• Have you been hired through BPOs contracted by Clipboard Health? *
• Have you read our System Requirements? *
• How do you stay informed about your team’s performance? *

We value transparency and thoroughness in our hiring process. Please review our Glassdoor reviews and tell us why you want to join Clipboard Health, and why now.