Operations Supervisor

FedEx Group; Saint-Alphonse-de-Granby; On-site; CAD 65,000 - 85,000; Full time

Job summary

FedEx Group is seeking an Operations Supervisor to oversee sort operations at their Saint-Alphonse-de-Granby station. The role involves managing Cargo Handlers, ensuring proper package handling, and fostering a culture of safety and compliance. Ideal candidates will hold a college degree and have supervisory experience in a related field, including strong leadership skills and the ability to motivate a team.

Qualifications

• 2 years of FedEx sort operations or supervisory experience required.
• Bilingual in French and English preferred in Quebec.
• Must have a valid driver's license with a clean record.

Responsibilities

• Manage day-to-day sort operations and handle staff management.
• Lead employees in package handling and routing activities.
• Ensure compliance with FXE policies and government regulations.

Skills

Leadership

Communication

Conflict Management

Organizational Skills

Analytical Skills

Problem Solving

Education

College degree

Job description

This is an interview position plus CEV.

This frontline supervisor position supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and Cargo Handlers (CH) staff within a station. The role involves leading employees in proper package handling, routing, and recovery of potential service failures within the station sort function. The Operations Supervisor oversees all CH functions, including directing work activities, mentoring, coaching, training, and ensuring compliance with FXE policies, procedures, and government regulations.

Required Knowledge, Skills, and Abilities:

• College degree
• 2 years of FedEx sort operations or senior level hourly role experience OR 2 years of supervisory experience in a related industry
• Valid driver’s license with a good driving record
• Excel Leadership Development Stream (Preferred)
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with appropriate equipment
• Ability to complete all basic and recurrency training, including DG certification
• Ability to mentor, coach, and serve as a knowledge resource
• Ability to inspire, empower, and motivate a team
• Ability to prioritize and delegate in a time-sensitive environment
• Strong conflict management skills
• Effective communication skills with empathy
• Focus on simplifying processes while maintaining quality
• Accountability and quick problem-solving skills
• Strong organizational, planning, and analytical skills

Preferred Qualifications: Post 06/27/2025, unpost 07/04/2025

Pay Transparency and Additional Details: Schedule: Monday to Friday, 9:00 AM to 5:30 PM

Disclaimer: This job description is general and not exhaustive. Employees are expected to perform additional duties as assigned, complete mandatory training and testing, operate in a PC Windows environment, and work varying shifts based on business needs. Bilingual ability (French and English) is required for residents of Quebec. Candidates must have a valid driver’s license and a clean driving record. Selection involves review of driving records, interviews, and assessments.

Employment Equity Statement: FedEx is committed to diversity and inclusion, encouraging applications from women, persons with disabilities, Indigenous persons, and 2SLGBTQ+ communities. Accommodations are available during the recruitment process.