Retail Operations Specialist

Sephora USA, Inc; Toronto; Hybrid; CAD 26,000 - 31,000; Full time

Benefits offered by this job

Performance-based bonus

Competitive benefits program

Learning and development initiatives

Job summary

Sephora Canada in Toronto is seeking an Operations Consultant to support stockroom organization and merchandising updates in a busy store. You will work with the Operations Supervisor to maintain inventory accuracy and training for cashiers on POS/MPOS during store hours.

The role requires 1-2 years in retail, strong computer and communication skills, and flexible availability including evenings and weekends.

Qualifications

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Ability to multi-task, while being attentive to the needs of clients and the business.
• Effective time management, problem solving and communication skills.
• A High School graduate or equivalent.
• Flexible availability including evenings, weekends and holidays is required.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients during store business hours.
• Assist in training other cashiers and consultants on POS and MPOS.
• Assist in maintaining standards of cleanliness and organization within the cashier zone.
• Be aware of and assist in maintaining SEPHORA’s merchandising concepts.
• Participate in programs to reduce shortage/loss.
• Perform shipment receipt and processing in a timely manner.
• Organize and maintain stockroom per company standards.
• Process transfers, damages and testers per company standards.
• Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
• Ensure safety and tidiness standards are respected and maintained at all times.
• Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
• Ensure compliance with sampling policies and procedures.
• Participate in inventory control.
• Designated consultants will be cross-trained in cashier functions.

Skills

Retail client service

Computer skills

Arithmetic skills

Organizational skills

Multi-tasking

Time management

Communication skills

Education

High School diploma or equivalent

Tools

POS/MPOS systems

Job description

Sephora Canada in Toronto is seeking an Operations Consultant to support stockroom organization and merchandising updates in a busy store. You will work with the Operations Supervisor to maintain inventory accuracy and training for cashiers on POS/MPOS during store hours.

The role requires 1-2 years in retail, strong computer and communication skills, and flexible availability including evenings and weekends.