Retail Operations Manager

PetSmart; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Retail Operations Manager, where you will drive operational excellence while leading a team dedicated to pet care. This role involves managing inventory, financial outcomes, and ensuring a safe environment for pets and customers. With a focus on associate development and customer satisfaction, you'll play a key role in creating a positive store experience.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 3+ years in retail leadership or customer-focused roles.
• Full-time availability, flexible schedule including evenings, weekends, holidays.

Responsibilities

• Drive operational excellence in stores, overseeing merchandising and inventory management.
• Lead and coach associates, ensuring pets' safety and health.
• Manage expenses and analyze inventory reports for trends.

Skills

Communication

Organization

Leadership

Tools

Computer Applications

Job description

Join to apply for the Retail Operations Manager role at PetSmart

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Leader (Retail Operations Manager) shares responsibility for driving operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising, inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes, and maintaining a safe and organized environment.

Essential Responsibilities

Job responsibilities include, but are not limited to:

People Leadership:

• Participate in employment decisions such as recruiting, interviewing, and coaching.
• Facilitate the associate experience and support associate development, including training, onboarding, reviews, labor management, mentoring, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on operational processes to ensure pets in our care are safe and healthy.
• Coordinate staffing coverage for key store activities.
• Validate completion of operational messages and engagement videos.
• Communicate company information and priorities to ensure alignment.
• Recognize and celebrate associates to boost engagement.

Overall Store Experience:

• Oversee healthcare of store pets, including maintenance, feeding, watering, cleaning, and care for sick pets.
• Manage inventory processes, including accuracy, receiving, stocking, and merchandising.
• Evaluate operations for continuous improvement.
• Maintain vendor relationships and store standards.
• Oversee online order programs and respond to sales trends.
• Ensure store standards, safety, and compliance.
• Respond promptly to pet and customer concerns.

Expense Management:

• Identify growth opportunities and achieve sales and shrink targets.
• Analyze inventory reports for trends and opportunities.
• Manage expenses such as labor and supplies.
• Coordinate with Home Office for work orders and purchases.

Qualifications:

• 3+ years in retail leadership or customer-focused roles.
• Full-time availability, flexible schedule including evenings, weekends, holidays.
• Proficiency in computer applications.
• Strong communication skills.
• Ability to work under pressure and stay organized.
• Attention to detail in store presentation.

Supervisory Responsibility:

• Supervise up to 3 lead associates and 40 non-leader associates.
• Make employment decisions and support associate development.

Physical Demands and Work Environment:

• Stand, walk, climb ladders, handle objects, and reach.
• Lift up to 50 pounds frequently, more with team lifts.
• Work in environments with pet hair, noise, and possible exposure to moving parts and live animals.

Join Us

Make a meaningful impact every day—helping customers, celebrating pets, and creating moments that matter. We cherish diversity and the passion for pets shared by our 50,000 associates. Apply now to join our team!