Retail Operations Manager

PetSmart; Abbotsford; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Retail Operations Manager to lead their store team and ensure operational excellence. This role involves managing inventory, overseeing pet care operations, and fostering a positive associate experience. With a focus on customer satisfaction and team development, you will play a vital role in creating memorable moments for pet parents and their furry friends. Join a company that values diversity and is dedicated to making a meaningful impact every day, while enjoying a range of benefits designed to support your well-being and career growth.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off for full-time associates

Career pathing

Development opportunities

Associate discounts and perks

Qualifications

• 3+ years of retail leadership experience in a customer-focused environment.
• Proficient in computer applications and strong communication skills.

Responsibilities

• Drive operational excellence while leading associates and managing inventory.
• Oversee healthcare of store-owned pets and maintain store standards.

Skills

Retail Leadership

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Computer Applications

Job description

PetSmart Abbotsford, British Columbia, Canada

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PetSmart Abbotsford, British Columbia, Canada

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Retail Operations Manager

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Leader (Retail Operations Manager) shares responsibility for driving operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes, and maintaining a safe and organized environment.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Participate in employment decisions such as recruiting, interviewing, and coaching.
• Facilitate the associate experience and support associate development, including training, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on operational processes to ensure pets in our care are safe and healthy.
• Coordinate staffing coverage for key store activities.
• Validate completion of operational messages and engagement video compliance.
• Communicate company information and priorities to associates to ensure alignment.
• Recognize and celebrate associates to drive engagement.

Overall Store Experience:

• Oversee the healthcare of store-owned pets, including maintenance, feeding, watering, cleaning, and care for sick pets.
• Manage inventory processes, including accuracy, receiving, stocking, counts, product rotations, and planogram sets.
• Seek continuous improvement opportunities in store experiences and services.
• Maintain vendor relationships, backroom standards, and communication boards.
• Oversee Buy Online and Pick Up In Store and Ship From Store programs.
• Analyze sales trends and merchandising activities for growth opportunities.
• Make merchandising decisions regarding space and discontinued products.
• Maintain store standards and ensure compliance with policies and safety regulations.
• Ensure a safe environment for associates, pets, and pet parents.
• Respond promptly to pet health concerns and pet parent issues.

Expense Management:

• Identify growth opportunities and manage store P&L, including sales, shrink, and expenses.
• Analyze inventory reports to identify trends and opportunities.
• Manage expenses related to labor and supplies.
• Coordinate with Home Office partners on work orders and purchase allocations.

Qualifications:

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability, including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Supervisory Responsibility:

• Supervise up to 3 lead associates and 40 non-leader associates.
• Make employment decisions and support associate development.

Physical Demands and Work Environment:

• Require standing, walking, climbing, and handling objects; ability to lift up to 50 pounds regularly.
• Exposure to pet hair, live animals, and moderate noise levels.

Join us to make a meaningful impact every day. Whether helping a customer choose their first fish, celebrating a pet's birthday, or seeing a smile after a groom—you'll create moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

We’re excited to hear your story and learn more about you! Apply Now!