Retail Operations Lead: Elevate Sales, Merch & CX

Staples; British Columbia; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Retail Operations Supervisor to drive sales and store excellence in British Columbia. You will lead by example, coach associates, and ensure adherence to brand standards and visual merchandising guidelines.

In this on-site role, you will oversee merchandising, freight flow, promotions, and front-office tasks, including weekly cash office administration and reporting. As a keyholder, you will support training and seasonal programs while guiding a high-performance team.

Qualifications

• 3+ years of previous customer service experience in retail
• 1-2 years of prior supervisory experience
• Strong prioritization, organization and multitasking in a fast-paced environment
• Visual merchandising skills and attention to detail

Responsibilities

• Lead customer engagement and coach selling behaviors to deliver a seamless experience
• Oversee inventory, merchandising standards, backroom tasks, and stock reporting for operational excellence
• Support training, development, and coaching of associates and contribute to performance conversations
• Facilitate clear communication, lead meetings, and ensure smooth operations with timely issue resolution
• Support health and safety policies, conduct regular inspections, maintain a clean environment
• Perform front office duties including weekly cash office administration and reporting

Skills

Customer service

Supervisory experience

Multitasking

Visual merchandising

Job description

Staples Canada is seeking a Retail Operations Supervisor to drive sales and store excellence in British Columbia. You will lead by example, coach associates, and ensure adherence to brand standards and visual merchandising guidelines.

In this on-site role, you will oversee merchandising, freight flow, promotions, and front-office tasks, including weekly cash office administration and reporting. As a keyholder, you will support training and seasonal programs while guiding a high-performance team.