Retail Operations Associate (full-time)

Canada Goose; Vancouver; On-site; CAD 58,740,864 - 71,635,200; Full time

Job summary

Canada Goose Vancouver is seeking a Retail Operations Associate to support daily store operations and deliver exceptional customer experiences in a fast-paced luxury environment.

You will handle POS, inventory management, shipments, and maintain brand standards while collaborating with a team to ensure outstanding service and operational excellence.

Qualifications

• Minimum 2 years of retail experience.
• Proven track record of maintaining successful store operations.
• Experience with affluent luxury brands in high traffic locations.
• Strong organization skills and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency with POS systems and inventory management.
• Basic Microsoft Office skills (Word and Excel).

Responsibilities

• Achieve or exceed personal sales targets and support the store’s overall target.
• Build a positive store environment through effective communication and collaboration with the management team.
• Attend store meetings, events and product knowledge sessions.
• Follow store operating procedures to minimize store shrink.
• Handle all POS transactions in compliance with company standards.
• Ensure overall accuracy in inventory and proper organization and accessibility of Canada Goose’s products.
• Process inbound and outbound shipments, replenishment, damages, returns to vendor, etc.

Skills

Retail experience

Customer service

Organization

Communication skills

Teamwork

Language skills (bonus)

Tools

Microsoft Word

Microsoft Excel

Job description

Location: Vancouver Retail Address: Unit G031 - 701 W Georgia St Vancouver, British Columbia V7Y 1G5 Canada

Job Title: Retail Operations Associate (full-time)

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview: The Brand Ambassador, Operations is accountable for creating and providing outstanding experiences that allows customers to continuously conquer the outdoors! They will assist in the execution of store functions in relation to operational efficiency while maintaining the brand's expectations of quality and authenticity.

What You’ll Do:

• Achieve or exceed personal sales targets and support the store’s overall target
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Follow store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transactions in compliance with company standards
• Ensure overall accuracy in inventory and proper organization and accessibility of Canada Goose’s products
• Process inbound and outbound shipment, replenishment, damages, return to vendor, etc.
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Let’s Talk About You:

• Minimum 2 years of retail experience, preferably in a customer focused environment
• Proven record of maintaining successful store operations
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong organization skills and a keen attention to detail
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of inventory management and point of sale systems
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Hourly Range: $20.50 - $25.00 / hour

About the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

Vacancy status: This posting represents an active vacancy for which we are currently hiring.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [e-mail].

At Canada Goose, you’ll find purpose in keeping the planet cold and the people on it warm. As part of our team, you’ll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact—all while experiencing that unique ‘Canadian Warmth’ that defines our culture. Canada Goose isn't like anything else. We’ve built something great, something special – an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.