Seasonal Retail Associate

canadagoose; Toronto; On-site; CAD 27,000 - 32,000; Part time

Benefits offered by this job

Health insurance

Equity / stock options

Job summary

Canada Goose is seeking enthusiastic Seasonal Retail Associates for the holiday season. The role emphasizes delivering high-touch customer service, expert product knowledge, and a seamless guest journey in a luxury environment.

You will collaborate with the team to hit sales targets while maintaining store standards and participating in product knowledge sessions. Open availability Fri-Sun and holidays is required, with evenings possible.

Qualifications

• Minimum 1–2 years of retail experience in a customer-focused environment.
• Experience with luxury or premium brands is preferred.
• Open availability to work Fridays through Sundays and holidays, including evenings.

Responsibilities

• Achieve or exceed personal sales and KPIs contributing to store results.
• Attend store meetings, events and product knowledge sessions.
• Contribute to a positive store environment through communication and collaboration.
• Drive KPIs by introducing strategic product categories to customers.
• Maintain store standards, stockroom organization and shelf replenishment.
• Advise customers with expert product knowledge and cross-department collaboration.
• Use POS systems accurately and follow SOPs.

Skills

Customer service

Communication

Teamwork

Time management

Multitasking

Attention to detail

Product knowledge

Tools

Microsoft Word

Microsoft Excel

Job description

• Achieve or exceed personal sales and key performance targets that contribute to driving your store's results.
• Attend and participate in all store meetings, events and product knowledge sessions.
• Contribute to a positive and productive store environment through effective communication, teamwork, and collaboration.
• Assist in driving key performance indicators (KPIs) and selling metrics-such as conversion, average dollar per transaction, average unit retail, and units per transaction through the introduction of new, underperforming, and strategic product categories to customers.
• Support the overall store upkeep by maintaining physical standards and cleanliness, organizing the stockroom, efficiently processing inbound and outbound shipments, and ensuring the sales floor is consistently replenished to deliver a seamless customer experience.
• Advise customers on product recommendations through expert product knowledge and cross-department partnership
• Accurately and efficiently utilize point of sale (POS) systems and operational tools in compliance with Canada Goose standards while following all other standard operating procedures with excellence.
• Actively seek feedback to improve performance and cultivate personal and professional growth.
• Let's Talk About You:
• Minimum 1-2 years of retail experience, preferably in a customer-focused, high-touch retail environment.
• Prior work experience with luxury or premium brands in high volume locations
• Must have open availability to work Friday through Sunday and all holidays, with the flexibility to work retail hours including evenings.
• Self-motivated and able to work independently while demonstrating strong time management, organization, and multi-tasking skills, with the awareness of seeking guidance when needed.
• Good understanding of store operations, including efficient shipment processing skills.
• Excellent communication and interpersonal skills with high attention to detail and adaptability.
• Basic computer skills in Microsoft Office, specifically Word and Excel.
• Multilingual skills are a plus.
• What's in it For You?
• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives . Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow
• Hourly Range:
• $19.50 - $23.25 / hour
• Vacancy status: This posting represents an active vacancy for which we are currently h

Health insurance Equity / stock options

Additional Information

Location:CF Sherway GardensAddress:Unit 3060 - 25 The West Mall Etobicoke, Ontario M9C 1B8 CanadaJob Title:Seasonal Retail AssociateCanada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.Position Overview:We're on the lookout for enthusiastic Seasonal Retail Associates to join our team for the holiday season (September - February)! Bring your passion for customer service and experience the warmth of Canadian hospitality with us.Summary of PositionThe part-time Seasonal Retail Associate is responsible for supporting the store in delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, helping bring the guest journey to life. You consistently operate at the highest level, always demonstrating a passion for the customer. Ultimately, you collaborate with your team to ensure a seamless customer journey and are a steward of Canada Goose's values and culture.

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