Retail Operations Associate (Full Time & Part Time)

Canada Goose; Vancouver; On-site; CAD 28,240 - 34,440; Full time

Benefits offered by this job

Comprehensive Total Rewards Programme

Career growth opportunities

Donation matching and paid volunteer time

Support for physical and mental health

Job summary

Canada Goose seeks a Retail Operations Associate in Vancouver to deliver exceptional customer experiences as a Brand Ambassador. The role requires a minimum of 2 years in retail, preferably with luxury brands, to drive sales through operational excellence and a focus on the customer journey.

The position offers an hourly rate of $20.50 to $25.00, along with career growth opportunities and a comprehensive rewards program. Join a collaborative team dedicated to excellence.

Qualifications

• Minimum of 2 years retail experience, preferably in a customer focused environment.
• Proven track record of successful sales experience.
• Experience working with luxury lifestyle brands is an asset.

Responsibilities

• Deliver a superior guest journey reflective of Canadian Warmth.
• Achieve or exceed personal sales and key performance targets.
• Contribute to a positive and productive store environment through teamwork.

Skills

Customer service

Sales experience

Time management

Communication skills

Education

Minimum of 2 years retail experience

Tools

Microsoft Office

Job description

Location: Oakridge Park, Unit 3161-650 W 41st Ave, Vancouver, British Columbia V5Z2M9, Canada

Job Title: Retail Operations Associate (Full Time & Part Time)

Position Overview

The Brand Ambassador - Operations is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You consistently operate at the highest level, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, providing best‑in‑class service and collaborate with your team to ensure a seamless customer journey. Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose’s values and culture.

Key Responsibilities

• Operational Excellence:
  • Excellent execution of all operating standards in partnership with store leadership.
  • Accurate and efficient use of register systems and operational tools in compliance to Canada Goose standards.
  • Maintenance of sales floor and stock room inventory ensuring floor is replenished accordingly.
  • Disciplined organization of stock room and non‑merchandise areas in support of a seamless customer journey.
  • Support the upkeep of overall physical store maintenance and cleanliness.
  • Process shipments in a timely manner.
• Customer Experience:
  • Deliver a superior guest journey reflective of Canadian Warmth.
  • Able to advise customer needs through expert product knowledge.
  • Demonstrate behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
  • Ensure maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand.
• Financial Performance:
  • Achieve or exceed personal sales and key performance targets that drive your Canada Goose store’s result.
• Team Engagement:
  • Contribute to a positive and productive store environment through teamwork and collaboration.
  • Demonstrate curiosity and passion for learning by participating in all educational initiatives and strategies.
  • Actively seek feedback to improve performance and foster growth. Consistently demonstrate company values and behaviours in all interactions.

Experience, Education and Designations

• Minimum of 2 years retail experience, preferably in a customer focussed environment.
• Proven track record of successful sales experience.
• Experience working with luxury lifestyle brands is an asset.
• High‑volume traffic experience is an asset.

Knowledge, Skills, and Attributes

• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
• Time management and multi‑tasking skills.
• Ability to work efficiently in a fast‑paced and team oriented environment.
• Adaptable to the elements that may impact the overall customer experience.
• Excellent communication and interpersonal skills.
• Self‑motivated, able to work independently and know when to seek guidance.
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset.
• Proficiency in another language is an asset.

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognised with a comprehensive and competitive Total Rewards Programme
• Opportunities for career growth through numerous internal and external programmes
• Recognise and be recognised by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organisations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Hourly Range

$20.50 - $25.00 / hour

Vacancy Status

This posting represents an active vacancy for which we are currently hiring.

Equal Opportunity Statement

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We also recognise that communities are ever evolving, and that our work is never done.