Retail Sales Associate (Full Time & Part Time)

Canada Goose; Vancouver; On-site; CAD 32,373 - 37,539; Full time

Benefits offered by this job

Total Rewards Program

Career growth opportunities

Health and wellness resources

Job summary

Canada Goose is looking for a Retail Sales Associate who embodies Canadian Warmth and drives sales through excellent customer service. This role involves creating engaging customer journeys, achieving sales targets, and collaborating with the team for a seamless experience.

Qualified candidates will have at least 2 years of retail experience, preferably in a luxury environment. The position offers an hourly pay range of $23.50 - $27.25, along with a comprehensive rewards program.

Qualifications

• Minimum of 2 years retail experience in a customer focused environment.
• Proven track record of successful sales experience.
• Experience with luxury lifestyle brands is an asset.

Responsibilities

• Deliver superior customer service reflecting Canadian Warmth.
• Achieve personal sales goals and contribute to store performance.
• Contribute to a positive store environment through teamwork.

Skills

Customer service

Sales experience

Teamwork

Time management

Tools

Microsoft Office (Word, Excel)

Job description

Location: Oakridge Park, Address: Unit 3161-650 W 41st Ave Vancouver, British Columbia V5Z 2M9, Canada.

Job Title: Retail Sales Associate (Full Time & Part Time).

Position Overview

The Brand Ambassador - Experience is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrate expertise in every recommendation and convey warmth in each interaction, bringing the guest journey to life. You consistently develop authentic relationships, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, help build brand loyalty, and collaborate with your team to ensure a seamless customer journey. Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose’s values and culture.

Key Responsibilities

• Customer Experience: Deliver a superior customer service journey reflective of Canadian Warmth, advise customers needs through expert product knowledge, demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories, create and foster lasting client relationships and customer loyalty through consistent engagement around upcoming product launches and brand events, engage and inspire assigned clients by facilitating personal shopping appointments.
• Financial Performance: Achieve or exceed personal sales goals and other key performance targets that drive store results.
• Team Engagement: Contribute to a positive and productive store environment through teamwork and collaboration, demonstrate curiosity and passion for learning by participating in all educational initiatives and strategies, actively seek feedback to improve performance and foster growth, consistently demonstrate company values and behaviours in all interactions.
• Operational Excellence: Excellent execution of all operating standards, accurate and efficient use of register systems and store tools in compliance to Canada Goose standards, support in the upkeep of overall physical store maintenance and cleanliness.

Qualifications & Experience

• Minimum of 2 years retail experience, preferably in a customer focused environment.
• Proven track record of successful sales experience.
• Experience working with luxury lifestyle brands is an asset.
• High-volume traffic experience is an asset.

Knowledge, Skills, and Attributes

• Ability to stand for long periods of time and be flexible to work retail hours (standard, peak and holiday).
• Time management and multi-tasking skills.
• Ability to work efficiently in a fast-paced and team oriented environment.
• Adaptable to the elements that may impact the overall customer experience.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently and know when to seek guidance.
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset.
• Proficiency in another language is an asset.

Benefits

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognition by peers with Goose Rewards & ICON Rewards.
• Be a part of CG Gives – donation matching and paid volunteer time to help the organizations you care about.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• Inspiring leaders and colleagues who will lift you up and help you grow.

Compensation

Hourly Range: $23.50 - $27.25 / hour. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.