Retail Operation Manager

Moosehead Breweries; New Brunswick; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision

Employee Assistance Program

Leadership Accelerator Program

Wellness reimbursement

Beer Voucher Program

Job summary

Moosehead Breweries Limited in Saint John, NB, seeks a Retail Operations Manager to oversee the Small Batch Tap Room and Cold Beer Store, including a brewery-tour program. This role is based in our Saint John office and reports to the Vice President of Sales & Partnerships.

You will lead a 30-person team, manage retail and ecommerce inventory, and ensure exceptional beer quality and guest experience across stores and tours.

Qualifications

• Post-secondary education in a related discipline.
• Minimum of 3 years of people management experience.
• Minimum 3 years of customer service experience.
• A passion for great beer and beer culture.

Responsibilities

• Oversee full P&L responsibility for our Tap Room and Cold Beer Store.
• Keyholder with daily cash reconciliation.
• Lead a team of up to 30 including managers, ambassadors, guides and staff.
• Manage retail items/inventory for retail and ecommerce.
• Deliver best-in-class consumer experience and tours.
• Work cross-functionally with Brewing, Packaging, Marketing, Sales, and Communications.

Skills

People management

Customer service

Communication

Budgeting

Team leadership

Cross-functional collaboration

Forecasting

Sales

Project leadership

Education

Post-secondary education

Tools

MS Excel

PowerPoint

Outlook

Job description

Moosehead Breweries Limited is Canada's last-major brewer still owned by Canadians. Headquartered in Saint John, New Brunswick, the company has been operated by the Oland family since it was established in 1867.

Job Summary

We are currently seeking a 'Retail Operations Manager'. Reporting directly to the Vice President of Sales & Partnerships, this person will oversee operations of two retail stores, in addition to overseeing the physical brewery's consumer experience including Tour Program. This role is based in our Saint John office.

Responsibilities

• Oversee all operational aspects, including full P&L responsibility, of our Small Batch Tap Room in Saint John and our Cold Beer Store in Dartmouth. Examples of operational duties include, but are not limited to:
• Keyholder with daily cash reconciliation
• Indirectly oversee a team of 30 (including a Manager, Brewery Ambassadors, Tour Guides and Store Staff). Responsible for recruitment, onboarding, performance management, scheduling, payroll, etc.
• Managing retail items/inventory processing for our retail and ecommerce business
• Delivering excellence in consumer experience and service including ensuring the highest of standards in beer quality to patrons
• Deliver a best-in-class tour program, by facilitating public tours, education sessions, and tastings with brewery guests.
• Become a subject matter expert on beer, brewing techniques, and brewery history.
• Work cross functionally with departments including Brewing, Packaging, Marketing, Sales, and Communications. Responsible for working with procurement to source seasonal promotional inventory.
• Responsible for all social media productions for Tap Room & Cold Beer Store, including schedules and content creation
• Participate in promotional or industry events as required.
• Work a flexible schedule as required by the business including some evenings, weekends, and holidays.

Skills

• A continuous learning and process improvement mindset
• Strong time management and organization skills; ability to meet deadlines
• Ability to multitask and collaborate with various departments, internal and external
• Self-starter with the ability to lead projects and tasks to closure with minimal supervision
• Adaptability, approachability, and active listing skills will be key
• Entrepreneurial spirit, looking to join an "all hands-on deck" environment
• Exceptional business acumen and analytical skills with demonstrated ability to solve problems for results
• Ability to manage, track, and forecast expenses and execute marketing plans within prescribed budgets
• Ability to lead, manage and coach a team to a high performing culture
• Ability to lift and move cases of beer and kegs
• Excellent written and verbal communication skills
• Proficiency with PC applications including MS Word, Excel, PowerPoint, Outlook

Qualifications

• Post-secondary education in a related discipline
• Minimum of 3 years of people management experience
• Minimum 3 years of customer service experience required
• A passion for great beer and beer culture
• Excellent customer service and public speaking skills (experience with these skills would be considered an asset)
• Driver's license, with the ability to travel as the business necessitates
• Ability to work independently and as part of a team
• Ability to be attentive to all aspects of the manufacturing environment while working
• Prior tour guide experience would be considered an asset

What you can expect from us?

Respect. We treat all employees with respect at Moosehead, after all, respect is one of our core values.

What do we offer:

• The total compensation range for this position is $80,000 to $90,000 annually.
• Benefits package including a highly rated Health, Dental, Vision and an Employee Assistance Program
• Leadership Accelerator Program
• An annual wellness reimbursement program
• Beer Voucher Program

As a national, family-owned business, we are striving to build an equitable, diverse and inclusive team that best represents the wholesome values of Canada. If you require an accommodation through the recruitment process, please advise within your Resume or Cover Letter.

Moosehead Breweries greatly appreciates the interest of all applicants; however, only selected candidates will be contacted.