Customer Service Specialist

Moosehead Breweries Limited; Dartmouth; On-site; CAD 18,000 - 28,000; Part time

Job summary

Moosehead Breweries Limited is recruiting a Customer Service Specialist to join the Moosehead Cold Beer Store in Dartmouth, Nova Scotia. The role offers 8–15 hours per week with flexible weekend and evening shifts, including some weekdays.

You will educate customers about beer, assist in the drive-thru and retail store, and receive extensive training on beer styles, brewing, and Moosehead history. You should be dynamic, personable, and responsive to customer needs, with a strong focus on safety

Qualifications

• Passion for great beer and customer engagement.
• Willingness to learn about beer styles, promos, and Moosehead history.
• Excellent customer service and public speaking skills.
• Energetic, dynamic, and approachable personality.
• Attentive to safety procedures and regulatory compliance.
• Experience in customer service is an asset; supervising experience is a plus.
• Ability to maneuver items up to 100 lbs; flexible, weekend/evening availability.

Responsibilities

• Deliver exceptional customer experiences at the Moosehead Cold Beer Store in Dartmouth, NS.
• Determine consumer needs and recommend the best product.
• Demonstrate up-to-date product knowledge, promotions, and policies.
• Educate consumers about beer and Moosehead products.
• Manage alcoholic beverage service with strict adherence to WE ID policy.
• Maintain accurate cash handling and inventory; drive sales to targets.
• Assist in events and tastings, including serving beer samples.

Skills

Customer service

Public speaking

Energetic personality

Host mindset

Safety compliance

Previous customer service experience

Supervising experience

Heavy lifting (100lbs)

Age 19+

Job description

Moosehead Breweries is the last major brewery in Canada still owned by Canadians. Headquartered in Saint John, New Brunswick, the company has been led by the Oland family since 1867.

We are currently recruiting for a Customer Service Specialist to join our team and work in our Moosehead Cold Beer Store in Dartmouth, Nova Scotia. We are seeking candidates with flexible availability to work weekend mornings or evenings (until midnight), as well as occasional weekday evening shifts. The position offers approximately 8-15 hours per week, with the potential for additional hours.

Customer Service Specialists are responsible for educating our customers about beer and our products, serving customers in our retail store and drive thru, and selling Moosehead merchandise. Employee's will receive extensive training on beer styles, the brewing process and Moosehead's history upon hire. Customer Service Specialists ensure our customers have a positive experience while visiting our one-of-a-kind Cold Beer Store Drive-Thru and retail store.

We are looking for a dynamic employee who can adapt to any situation and is highly responsive to our consumers needs

Qualifications

• You have a passion for great beer, beer culture and championing our products
• You possess excellent customer service and public speaking skills and you're always willing to learn
• You have an energetic and dynamic personality, you are approachable and enjoy engaging with consumers
• You enjoy being a host and have an all-hands-on deck attitude
• You are attentive and compliant with safety regulations procedures
• Previous customer service experience is considered an asset
• Prior supervising experience is considered an asset
• Ability to maneuver items up to 100lbs is considered an asset
• Must be at least 19 years of age

Responsibilities

• Deliver exceptional customer experiences at the Moosehead Cold Beer Store
• Determine consumer needs and recommend the best product for them
• Demonstrate a constant and up-to-date expertise of our products, promotions, and policies
• Educate consumers about beer and our products
• Responsible for the alcoholic beverage service management and strict adherence of our WE ID policy
• Exceptional cash and inventory accuracy and management
• Drive the sale of products to achieve personal and store sales targets
• Assist in executing events and activations including serving beer samples for store tasting

• Successful candidates will work at the Moosehead Cold Beer Store, Dartmouth, NS
• The Moosehead Cold Beer Store is open 7 days a week and employees will be expected to work most major holidays and late shifts until midnight.
• Seeking individuals with flexible schedules

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

As a national, family-owned business, we are striving to build an equitable, diverse, and inclusive team that best represents the wholesome values of Canada.