Retail Manager

The Beer Store; Hamilton; On-site; CAD 53,000 - 67,000; Full time

Benefits offered by this job

Competitive compensation

Flex health benefits program

Defined pension plan with company-mirr

Tuition reimbursement

Generous paid time off

Employee special offers

Job summary

The Beer Store in Hamilton, Ontario is seeking a Retail Store Manager to lead a high-performing team and deliver exceptional customer service in a full-time, permanent role. You will drive store performance, manage budgets, and promote a safe, compliant shopping environment for our customers.

Based in Hamilton, ON, this role requires hands-on leadership, strong communication, and the ability to work varied shifts including evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• Completion of the Beer Store’s High Potential Program (HPP) strongly preferred.
• 3–5 years of operations experience in a retail environment; familiarity with TBS/BDL preferred.
• Proven leadership and the ability to coach and develop a team.
• Strong problem solving, communication, and customer service skills.

Responsibilities

• Demonstrate strong leadership and motivate a team.
• Recruit, train, and develop staff to reach their potential.
• Manage budgets and operate according to objectives.
• Schedule staff per operational needs and collective agreement.
• Ensure safety and health compliance, and PPE usage.
• Oversee store inventory, signage, displays, and community initiatives.

Skills

Leadership

Customer service

Communication

Teamwork

Problem solving

Decision making

Health & safety

Shift flexibility

Physical stamina

Basic computer skills

Education

High school diploma

Beer Store High Potential Program (HPP)

Job description

Job Type: Full-Time

Who We Are

Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.

The Role

We are currently searching for a Retail Store Manager reporting to the District Manager. This vacancy is a full-time, permanent opportunity. As a Retail Store Manager, you will create a positive, customer service focused experience. You will play an important role in ensuring that a new shopping experience is promoted to our customers, as well as manage continuous optimization of overall store performance.

Location

Hamilton, ON Retail Store

Hamilton, Ontario, Canada, L8L 2W5

What You'll Be Doing

• Demonstrate strong leadership, be energetic and enthusiastic with the ability to motivate a team
• Recruit, train, coach and develop employees to achieve their full potential
• Enforce our social responsibility initiatives - WE ID and Arrive Alive
• Effectively manage a budget according to organizational objectives
• Schedule staff according to operational needs and the Collective Agreement
• Ensure safety and compliance of staff in accordance with Health and Safety legislation is met to the highest degree
• Oversee the Ontario Deposit Return Program (ODRP) and approved recyclables
• Ensure all signage and displays are executed to operational plans and guidelines
• Manage inventory levels to meet customer demands
• Encourage participation in community initiatives
• Perform other related duties as assigned

Who You Are - Your Knowledge, Skills & Experience

Education

• High school diploma or equivalent required
• Completion of the Beer Store’s High Potential Program (HPP) strongly preferred

Experience

• A minimum of 3 - 5 years of operations experience in a Retail environment; experience with TBS/BDL is preferred

Skills

• Proven leadership ability to effectively manage the team of direct reports
• Excellent problem-solving and analytical skills
• Excellent customer service, communication, teamwork, and interpersonal skills
• The ability to make sound decisions in a timely fashion
• You are expected to follow and enforce with staff all company and legislated health and safety procedures and must use all PPE provided
• The availability to work varied shifts, including evenings and weekends, is necessary to succeed in this role
• Must be able to comfortably lift up to 40lbs (over 18kg) for more then 100 ft (30 metres) for continuous periods of time
• Must be able to stand on your feet for 2 or more hours during a shift
• Able to perform basic computer functions

Compensation

Salary range? Yup, we’ve got one: $53,400 - $66,700 CAD per year. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together.

What We Offer

Our success as an organization is a result of our commitment to our greatest strength...our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business.

We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, generous paid time off, and employee special offers.

• Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.