Retail Management Trainee

American Iron and Metal; Drummondville; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wage and benefits

RRSP matching program

Tuition scholarship up to $8,500 per8

Career development support

Job summary

Kenny U-Pull, a division of American Iron & Metal (AIM), offers a development program to grow future frontline Managers. Participants rotate across a variety of functions at Quebec sites, including Drummondville, over up to 6 months, to build leadership and operational excellence.

The program emphasizes hands-on coaching, safety compliance, and exposure to call center, dispatch, purchasing, sales, marketing, and customer service. On completion, participants can lead branch operations.

Qualifications

• Graduate of a college, university, or trade school.
• 5 to 10 years of experience in retail and/or customer service.
• 3 to 5 years of management experience.
• Professional communication– strong written and oral communication skills, and professional email etiquette.
• Organizational strengths– Excellent time management and prioritization skills.
• Analytical ability– Critical and logical thinking skills to support sound decision-making.
• Office and production environment, outdoor work, open availability.

Responsibilities

• Lead frontline teams and reinforce operational excellence.
• Rotate through Call Center, Dispatch, Purchasing & Sales, Marketing, Customer Service, and Operations.
• Develop coaching and mentoring strategies for diverse teams.
• Ensure safety compliance and support training efforts.
• Learn and utilize system tools and processes across sites.
• Assist in understanding and improving customer-centric processes.

Skills

Professional communication

Leadership experience

Customer service

Time management

Analytical thinking

Retail operations

Education

College/University/Trade School graduate

Job description

AtKenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting!

Kenny U-Pull is a division ofAmerican Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.

Job Description

This development program is designed to develop future frontline Managers who will play a critical role in leading our teams and ensuring operational excellence. This program offers a unique opportunity to strengthen leadership capabilities, gain comprehensive business knowledge, and advance your career within our organization. The management trainee will have an opportunity to work on site in different location in the province of Quebec (e.g., South Shore, Drummondville, and Sherbrooke).

This development program will be offered for a period of up to 6 months, Participants will rotate through all major functions and sites, including:

• Call Center – Developing a deep understanding of how we buy car.
• Dispatch– Developing a deep understanding of how we bring the car to the sites.
• Car purchasing & car sales – Understanding the process of car purchasing in a branch.
• Marketing – Developing a deep understanding how we promote our product.
• Customer Service– Developing strategies to enhance customer satisfaction, resolve service issues effectively, and strengthen client relationships.
• Operations –Developing a deep understanding of our operational and retail processes (including yard operations & depollution process).
• System & tools –Demonstration of the systems and programs, validate access are granted.
• Accident/Injury Investigation –Supporting leadership in investigating workplace incidents, documenting findings, and contributing to corrective action plans that strengthen safety protocols.
• Training – Complete the mandatory training on AIM Campus.
• Health and Safety– Developing a deep understanding of regulatory compliance, risk management and proactive safety practices.

This is a hands-on, field-based program where most of the day is spent working directly with frontline employees. Trainees will gain practical experience in coaching, mentoring, and leading diverse teams while reinforcing the highest standards of safety and compliance.

By the end of the program, participants will be able to:

• Lead operations in a branch including yard management and depollution.
• Lead retail activities in a branch including assisting customers throughout their purchasing — from locating products in the yard and recommending appropriate warranty options.
• Support vehicle purchasing and sales transactions by ensuring all processes are followed and required documentation is completed accurately.
• Identify and access relevant information efficiently while ensuring all required documentation and processes are completed.
• Coach and support employees in their daily activities to ensure operational efficiency and service excellence.

Qualifications

To join our team:

• Graduate of a college, university, or trade school
• Have 5 to 10 years of experience in retail and/or customer service
• Have 3 to 5 years of management experience
• Professional Communication– strong written and oral communication skills, and professional email etiquette.
• Organizational Strengths– Excellent time management and prioritization skills to balance multiple responsibilities effectively.
• Analytical Ability– Critical and logical thinking skills to support sound decision-making.
• Office and production environment
• Will require work outside, exposure to hot and cold temperatures
• Must have open availability, as we operate in the retail sector and our branches are open 7 days a week.

Additional Information

What we offer!

• A competitive wage, vacation, benefits and a RRSP matching program
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents
• The tools and support needed to be successful in your career and professional development
• A dynamic & rewarding work environmentthat is also a lot of fun!