Assistant Branch Manager

American Iron & Metal Co; Trois-Rivières; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary + annual bonus

Eligible for paid vacation from the date of hire

Telemedicine access

Group RRSP with employer matching

Company-organized events

Employee discount on parts

Job summary

Kenny U-Pull, a division of American Iron & Metal Co, is looking for an Assistant Branch Manager in Trois-Rivières. The role involves supervising daily operations, managing a team, and ensuring exceptional customer service. Candidates should have a degree and experience in customer service and management.

We offer a competitive salary, annual bonus, and perks such as telemedicine access, paid vacation from hire date, and employee discounts. Join our friendly team focused on innovation and a greener future.

Qualifications

• Minimum of three (3) years of experience in customer service.
• Minimum of one (1) year of experience in a management role.
• Experience in retail or the automotive sector is an asset.

Responsibilities

• Supervise and participate in operations outdoors.
• Promote a welcoming and safe workplace.
• Enforce environmental and Health & Safety rules.

Skills

Customer service experience

Management experience

Bilingualism (French and English)

Education

College or university degree

Job description

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 26 auto recycling centers in Quebec, Ontario, New Brunswick, and Nova Scotia are supported by more than 400 employees who are passionate about innovation in the used vehicle market and about creating a greener environment for future generations. Since 2008, we have recycled over one million vehicles—and we’re not stopping there!

Kenny U-Pull is a division of American Iron & Metal (AIM), a globally recognized leader in the metal recycling industry, with more than 125 sites, 4,000 employees worldwide, and over $3.5 billion in annual sales.

Job Description

Competitive salary + annual bonus
Permanent full-time position
Schedule: to be discussed (must be available 1 weekend out of 2)
Work location: 2905 Bd Saint-Michel, Trois-Rivières, QC G9A 5E1, Canada

As the Assistant Branch Manager, you will work under the supervision of the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring that exceptional customer service is provided, all while making sure that the company’s objectives are met.

Responsibilities

• Being actively present on the field to supervise and participate in operations in an environment that can be outdoors, physical, and dirty;
• Promoting a welcoming and safe workplace;
• Enforcing environmental and Health & Safety rules and procedures;
• Assisting the Branch Manager during monthly Health & Safety audits;
• Supervising daily operations such as scheduling and achieving sales and production targets;
• Supporting employees by participating in daily tasks and operational initiatives on the ground;
• Assisting the Branch Manager with internal communications to employees;
• Working in collaboration with various partners to monitor and implement business processes;
• Conducting quarterly performance evaluations of hourly employees jointly with the Branch Manager;
• Performing a variety of administrative tasks (cash deposits, payroll, schedules, etc.);
• Supporting the Branch Manager in the recruitment, onboarding, and integration of new employees;
• Acting as an ambassador in any organizational change and playing an active role in its deployment within your branch.

Qualifications

• Minimum of three (3) years of experience in customer service;
• Minimum of one (1) year of experience in a management role;
• College or university degree;
• Experience in retail or the automotive sector is an asset;
• Bilingualism (French and English) is an asset.

Desired Skills

• Ability to empower employees;
• Ease in delegating tasks and conducting follow‑ups;
• Strong communication skills (written, verbal, and presentation);
• Problem‑solving abilities;
• Strong collaboration and teamwork orientation;
• Good time management and prioritization skills;
• Ability to demonstrate empathy.

Additional Information

• Competitive salary + annual bonus
• Eligible for paid vacation from the date of hire
• Telemedicine (Access to a doctor 24/7)
• Group RRSP with employer matching contribution
• A pleasant and friendly work environment
• Company-organized events throughout the year (barbecue, Christmas party, etc.)
• Exceptional advancement opportunities
• Employee discount on parts at any Kenny location

AIM and its subsidiaries are equal opportunity employers.