Retail Management - District Team Lead

Wirelessdna; Kitchener; On-site; CAD 65,000 - 90,000; Full time

Job summary

Wirelessdna in Canada is seeking a Store District Leader to craft strategic plans that meet district sales objectives and keep stores profitable. You will coach and develop teams to deliver leadership and exceptional client experiences across all retail roles.

You will build trust with your teams through purposeful visits to improve results, assess customer service skills, and design learning strategies to drive business improvements. Telecom retail experience is essential.

Qualifications

• Experience leading retail teams in a sales environment.
• Telecom/retail background preferred.
• Ability to develop and implement training plans with HR collaboration.

Responsibilities

• Create strategies to meet district sales objectives and ensure stores remain profitable.
• Coach and develop teams to deliver leadership skills and optimal client experiences.
• Build trusting relationships with teams through purposeful visits to improve business results.
• Lead organization through ongoing business and technological change with dynamic leadership.
• Oversee evaluation of direct customer service skills across retail staff to drive satisfaction and improvements.
• Assess wireless knowledge of store staff including managers and sales reps.
• Assist in arranging training for new retail hires with HR.
• Identify training gaps and create actionable corrective plans for improvement.
• Create and implement formal progress reviews at 3, 6, and 12 months on measurable items.
• Experience as Store Manager or District Team Lead is essential, preferably in telecommunications.

Skills

Leadership

Sales

Coaching

Training

Customer Service

Learning & Development

Strategic Planning

Mentoring

Change Management

Job description

• Create strategies to meet district sales objectives and ensures stores remain profitable
• Coach and develop teams to deliver exceptional leadership skills and optimal client experiences and inspire positive sales behavior
• Build a trusting relationship with his/her teams by conducting valuable, purposeful driven visits with operational intensity to improve business results
• Utilize your dynamic sales and leadership experience as well as an innovative approach to lead the organization throughconstant period of business and technological change
• Oversee and evaluate the current level of direct customer service skills of all retail staff members of every customer facing role to determine a measurable level of customer satisfaction rates and to create a learning strategy for constant and measurable improvement
• To oversee an assessment of the current level of specific wireless and related industry knowledge of all retail field staff members including Store Managers, Managers in Training, Assistant Managers and Sales Representatives
• To assist in arranging learning and training for all new retail hires in conjunction with HR Department
• To identify specific areas of improvement required in staff training in a report, such that an action plan should be created to commence immediate corrective actions
• To create and implement a formal progress review of results at three (3) months, six (6) months and one (1) year on measurable items including: customer satisfaction reports, employee satisfaction reports, employee turnover reductions
• Experience as a Store Manager or District Team Lead is essential, preferably within the telecommunications industry