Retail Management - District Team Lead

Wirelessdna; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Wirelessdna is seeking a results‑driven District Sales Manager to lead multiple stores in the Toronto area, delivering profitable growth and strong customer outcomes.

You will coach and develop retail teams, conduct purposeful field visits, and partner with HR to implement training programs that raise service standards and drive sales performance.

Responsibilities

• Oversee district sales targets and ensure store profitability.
• Coach teams to build leadership and deliver great client experiences.
• Conduct field visits to improve business results.
• Lead through change with innovative sales and leadership.
• Assess frontline service skills to drive customer satisfaction.
• Evaluate wireless knowledge across store staff and managers.
• Coordinate training for new hires with HR.
• Identify training gaps and create corrective action plans.
• Implement progress reviews at 3, 6, and 12 months.

Job description

• Create strategies to meet district sales objectives and ensures stores remain profitable
• Coach and develop teams to deliver exceptional leadership skills and optimal client experiences and inspire positive sales behavior
• Build a trusting relationship with his/her teams by conducting valuable, purposeful driven visits with operational intensity to improve business results
• Utilize your dynamic sales and leadership experience as well as an innovative approach to lead the organization throughconstant period of business and technological change
• Oversee and evaluate the current level of direct customer service skills of all retail staff members of every customer facing role to determine a measurable level of customer satisfaction rates and to create a learning strategy for constant and measurable improvement
• To oversee an assessment of the current level of specific wireless and related industry knowledge of all retail field staff members including Store Managers, Managers in Training, Assistant Managers and Sales Representatives
• To assist in arranging learning and training for all new retail hires in conjunction with HR Department
• To identify specific areas of improvement required in staff training in a report, such that an action plan should be created to commence immediate corrective actions
• To create and implement a formal progress review of results at three (3) months, six (6) months and one (1) year on measurable items including: customer satisfaction reports, employee satisfaction reports, employee turnover reductions