Retail Management - District Team Lead

Wirelessdna; Calgary; On-site; CAD 75,000 - 110,000; Full time

Job summary

Wirelessdna in Calgary is seeking a District Sales Leader to drive district objectives, coach store teams, and ensure profitable operations across the network.

You will build learning strategies, conduct purposeful visits with a focus on performance, and lead the organization through ongoing business and tech changes.

The role requires prior Store Manager or District Team Lead experience in telecom, strong leadership, and a track record of improving customer satisfaction.

Qualifications

• Minimum 5+ years in retail management or district leadership.
• Experience in telecommunications preferred.
• Strong leadership and coaching skills.

Responsibilities

• Create strategies to meet district sales objectives and keep stores profitable.
• Coach and develop teams to deliver exceptional leadership and client experiences.
• Build trust with teams through purposeful visits and operational focus to improve business results.
• Lead the organization through continuous business and technology change.
• Oversee direct customer service skills across all retail roles to measure and improve satisfaction.
• Assess wireless industry knowledge across store staff and managers.
• Assist HR in arranging training for new retail hires.
• Identify training gaps and create action plans for immediate improvements.
• Establish progress reviews at 3, 6, and 12 months on key metrics.
• Experience as Store Manager or District Team Lead is essential.

Job description

• Create strategies to meet district sales objectives and ensures stores remain profitable
• Coach and develop teams to deliver exceptional leadership skills and optimal client experiences and inspire positive sales behavior
• Build a trusting relationship with his/her teams by conducting valuable, purposeful driven visits with operational intensity to improve business results
• Utilize your dynamic sales and leadership experience as well as an innovative approach to lead the organization throughconstant period of business and technological change
• Oversee and evaluate the current level of direct customer service skills of all retail staff members of every customer facing role to determine a measurable level of customer satisfaction rates and to create a learning strategy for constant and measurable improvement
• To oversee an assessment of the current level of specific wireless and related industry knowledge of all retail field staff members including Store Managers, Managers in Training, Assistant Managers and Sales Representatives
• To assist in arranging learning and training for all new retail hires in conjunction with HR Department
• To identify specific areas of improvement required in staff training in a report, such that an action plan should be created to commence immediate corrective actions
• To create and implement a formal progress review of results at three (3) months, six (6) months and one (1) year on measurable items including: customer satisfaction reports, employee satisfaction reports, employee turnover reductions
• Experience as a Store Manager or District Team Lead is essential, preferably within the telecommunications industry