Retail Leader

Harry Rosen Inc.; Montreal; Sur place; CAD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive pay program

Monthly and annual team bonuses

Industry-leading discounts

Flexible benefits package

Pension and Group RRSP

Modern digitally advanced workplace

Career development and internal promo

Résumé du poste

Harry Rosen Inc. in Montreal is seeking a Retail Leader to drive high-end menswear sales and service standards. You will coach clothing advisors, develop in-store and after-sales processes, and ensure consistent client development across channels.

The role requires at least 3 years in retail with leadership responsibilities, a track record of elevating the customer experience, and the ability to train and onboard staff while upholding store policies and brand standards.

Qualifications

• Minimum 3 years of retail leadership experience managing a store or department.
• Proven ability to coach and develop team with measurable improvements.
• Focus on customer loyalty and elevating in-store and online experience.
• Strong business acumen in luxury retail.

Responsabilités

• Lead and coach Clothing Advisors and Specialists to maximize personal sales productivity.
• Develop and maintain in-store and after-sales service standards.
• Drive omni-channel client development across in-store, online, and promotions.
• Hire, train, and onboard new clothing staff; conduct performance reviews.
• Ensure policy adherence and protect store assets (LP) and operations.
• Align team to store policies and cultural standards.

Connaissances

Leadership

Coaching

Customer service

Training

Omni-channel

Retail management

Description du poste

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Retail Leader Full-Time Permanent Harry Rosen, Les Cours Mont-Royal Montreal, Quebec

In this role you’ll be responsible for:

• Performance Leadership Coach Clothing Advisors and Specialists to maximize personal sales productivity
• Develop and maintain in-store and after sales service standards
• Ensure that all Clientele Development activities are executed
• Adopt role of Eagle on the Floor and practice EID behaviours
• Drive adoption of Herringbone and the meeting of digital sales goals
• Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps Attraction, Retention, and Development
• Hire and train new Clothing Advisors and Specialists
• Administer training programs and ensure all required On-boarding and assigned training is completed
• Hold one-on-one meetings and complete performance assessments Policies and Procedures
• Ensure team alignment to all store and operational policy/procedures and cultural standards
• Ensure team alignment on store protection and LP policies and standards

Successful candidates will require:

• A minimum of 3 years of retail experience with leadership capacity in managing a store/department
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
• Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)

Experience in the retail industry is preferred. Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team A welcoming and inclusive mindset, and a passion for emulating and upholding our core values.

What are the perks of the job?

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment.

In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.

Join Harry Rosen, Canada’s leading premium menswear retailer since 1954, recognized as one of the 100 Best Managed Companies. Be part of a team that values innovation, excellence, and style, and shape the future of luxury menswear with us.